At a Glance
- Tasks: Welcome and support customers with their savings accounts in a dynamic role.
- Company: Join a community-focused company that values customer service and development.
- Benefits: Generous holiday allowance, pension scheme, wellbeing programmes, and your birthday off.
- Other info: Opportunities for volunteering and community involvement, plus career growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 25753 - 27109 £ per year.
Location: Thatcham branch
Hours: Monday to Friday, 8.45am to 5.15pm (37.5 hours per week), Alternate Saturdays (paid as overtime) 8.45am to 12.15pm
Salary: Starting: £25,753, Target: £27,109.05
Interview: 90-minute competency-based interview held in our Thatcham branch. We aim to interview successful applicants within 1 week. Feedback will be provided regardless of outcome.
Please note: We reserve the right to close this vacancy at any point.
Responsibilities:- You will welcome, support, and advise customers on their savings accounts through a variety of methods.
- This role is varied and interesting and no two days will be the same.
- Your focus will be on providing excellent customer service through cashiering, actioning admin tasks, and a whole lot more.
- Some experience of working with internal and/or external customers to ensure the highest quality service experience.
- Evidence of excellent written and verbal communication skills.
- Microsoft Office – Word, Excel, Outlook and Office365.
- We want to help you develop – we are accredited by the Financial Services National College for the quality of our learning and development practices.
- No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.
- We want to look after and reward you – you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.
- We care about our communities – as well as providing financial services, we get involved in supporting local charities and people.
- This means regular opportunities to volunteer, fundraise, and help with community events and activities.
- All employees also receive two paid days of volunteering every year to help causes they feel passionately about.
Customer Service Adviser in Cold Ash employer: Newbury Building Society
As a Customer Service Adviser at our Thatcham branch, you will join a supportive and dynamic team dedicated to providing exceptional service to our customers. We prioritise employee development with accredited training opportunities, generous benefits including a stakeholder pension scheme and additional holiday for your birthday, and a strong commitment to community involvement through volunteering initiatives. Our positive work culture fosters growth and collaboration, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Cold Ash
✨Tip Number 1
Get to know the company! Research their values and community involvement. When you show genuine interest in what they do, it’ll shine through in your interview.
✨Tip Number 2
Practice those competency-based questions! Think of examples from your past experiences that highlight your customer service skills. We want you to be ready to impress!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and feel confident. It’s all about showing you’re serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Adviser in Cold Ash
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of a Customer Service Adviser. Use keywords from the job description to show us you understand what we're looking for.
Show Off Your Communication Skills:Since excellent written communication is key for this role, take the time to proofread your application. Clear and concise writing will help us see your attention to detail and professionalism.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for customer service and any relevant experiences that make you a great fit for our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Newbury Building Society
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of customer satisfaction.
✨Prepare for Competency Questions
Since the interview is competency-based, think about specific situations where you've demonstrated skills like communication, problem-solving, and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Familiarise Yourself with Microsoft Office
As the role mentions Microsoft Office skills, make sure you're comfortable discussing your experience with Word, Excel, and Outlook. You might even want to mention any specific tasks you've completed using these tools to highlight your proficiency.
✨Show Your Community Spirit
The company values community involvement, so be prepared to discuss any volunteer work or community projects you've participated in. This will demonstrate that you align with their values and are eager to contribute beyond just your job role.
