At a Glance
- Tasks: Welcome and support customers with their savings accounts in a dynamic role.
- Company: Join Newbury Building Society, a multi-award-winning employer.
- Benefits: Generous holiday allowance, pension scheme, wellbeing programmes, and your birthday off.
- Other info: Enjoy two paid volunteering days each year and ongoing training opportunities.
- Why this job: Develop your skills while making a positive impact in the community.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 15452 - 15452 £ per year.
Part Time Customer Service Adviser (12 Mth FTC) - Alton
Location: Hampshire
Job type: Contract
Discipline: Customer Advisor
Starting Salary: £15,452
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser?
Do you enjoy variety and working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge? Then this could be the role for you.
Here’s what you will be doing:
- You will welcome, support, and advise customers on their savings accounts, through a variety of methods.
- This role is varied and interesting and no day will be the same.
- While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks and a whole lot more.
Why work for us?
- We want to help you develop – You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.
- We want to look after and reward you – You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.
- We want to help others – as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.
Essential skills and experience:
- Experience of working with internal and/or external customers to ensure the highest quality service experience.
- Evidence of excellent written and verbal communication skills.
Desirable skills and experience:
- Microsoft Office – Word, Excel, Outlook and Office365.
Interviews: Competency based 90-minute interview in the Alton branch. We aim to interview successful applicants within 1 week.
Customer Service Adviser in Alton employer: Newbury Building Society
Newbury Building Society is an award-winning employer that prioritises employee development and community engagement. As a Customer Service Adviser in Alton, you will enjoy a supportive work culture with opportunities for skill enhancement through training and workshops, alongside generous benefits such as a competitive holiday allowance and paid volunteering days. Join us to make a meaningful impact while enjoying a fulfilling career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Alton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Newbury Building Society and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Newbury Building Society and let us see your personality shine through!
We think you need these skills to ace Customer Service Adviser in Alton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Newbury Building Society.
Get Familiar with Our Brand:Before applying, take some time to learn about Newbury Building Society and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Newbury Building Society
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Newbury Building Society.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Newbury Building Society will surely appreciate.
