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- Tasks: Assist patients with healthcare access and manage queries at the front desk.
- Company: A compassionate family practice in Newcastle upon Tyne.
- Benefits: Flexible hours, supportive team environment, and opportunity to make a difference.
- Why this job: Join a dedicated team and help deliver compassionate care to patients.
- Qualifications: Experience in a similar role and knowledge of SystmOne software required.
- Other info: Part-time position with a focus on patient support and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
A family practice in Newcastle upon Tyne is looking for a Care Navigator to join their reception team for 24 hours a week. This role requires excellent communication and prioritization skills to assist patients in accessing healthcare services effectively.
The successful candidate will manage queries, maintain patient records, and provide support to the practice team. Experience in a similar role and knowledge of SystmOne software are essential.
Join a dedicated team delivering compassionate care to our patients.
Patient Care Navigator - Front Desk & Triage Pro in Newcastle upon Tyne employer: Newburn Surgery
Contact Detail:
Newburn Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Navigator - Front Desk & Triage Pro in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the practice. A friendly chat can give us insider info on what they value in a Care Navigator.
✨Tip Number 2
Show off your skills! During interviews, highlight your communication and prioritisation abilities with real-life examples. We want to see how you handle patient queries and support the team.
✨Tip Number 3
Familiarise yourself with SystmOne! If you haven't used it before, check out online tutorials or guides. Being knowledgeable about the software will definitely give us an edge during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Patient Care Navigator - Front Desk & Triage Pro in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills: In your application, make sure to highlight your excellent communication skills. We want to see how you can effectively assist patients and manage queries, so share examples of how you've done this in the past!
Prioritisation is Key: As a Care Navigator, you'll need to juggle multiple tasks. In your written application, demonstrate your ability to prioritise effectively. Maybe mention a time when you successfully managed competing demands – we love a good story!
SystmOne Knowledge is a Must: If you've got experience with SystmOne software, shout about it! Make sure to include any relevant experience in your application, as it's essential for this role. If you're not familiar, consider brushing up on it before applying.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Newburn Surgery
✨Know Your Stuff
Make sure you brush up on your knowledge of SystmOne software before the interview. Familiarise yourself with its features and how it can help in managing patient records. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role requires excellent communication, think of examples from your past experiences where you've effectively assisted patients or resolved queries. Practise articulating these scenarios clearly, as they’ll demonstrate your ability to connect with patients and the practice team.
✨Prioritisation is Key
Prepare to discuss how you manage multiple tasks and prioritise effectively. Think of specific situations where you had to juggle different responsibilities, especially in a busy environment. This will highlight your organisational skills, which are crucial for a Care Navigator.
✨Emphasise Compassionate Care
This role is all about delivering compassionate care. Be ready to share your thoughts on what compassionate care means to you and how you’ve implemented it in previous roles. Showing genuine empathy and understanding towards patients will resonate well with the interviewers.
