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For Companies At a Glance
- Tasks: Be the friendly face and voice for patients, guiding them through their healthcare journey.
- Company: Join a well-established family practice with over 90 years of caring for the community.
- Benefits: Flexible hours, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while developing your communication and organisational skills.
- Qualifications: Experience in reception or administration, strong communication skills, and knowledge of SystmOne.
- Other info: Dynamic role with a chance to work alongside medical students and professionals.
The predicted salary is between 13000 - 16000 £ per year.
We are looking to recruit an enthusiastic individual to join our well-established reception team for 24 hours a week, ideally over four days. You are the first voice patients hear and the first face they see when they visit the surgery. We pride ourselves on our consistent professional, compassionate and caring attitude towards all patients and visitors to the practice.
Main duties of the job
The Care Navigator role is very busy; requiring skilful communication, triage and prioritisation skills. You will assist and support patients to access the appropriate service or healthcare professional, manage day-to-day queries, medication requests and scanning. Patient contact may be in person, by phone or online and you need to be proficient at navigating all these systems. The role also involves providing general assistance to the whole practice team to provide effective patient care.
About us
We are a friendly family practice and have been looking after our local population for over 90 years. Our clinical team at Newburn Surgery includes six GPs, two Practice Nurses and two Health Care Assistants. The practice is managed by a Practice Manager and a Deputy Practice Manager. We are a teaching practice training medical students, doctors and nurses. We are a member of the Newcastle Outer West Primary Care Network. We use SystmOne as our clinical system.
Job responsibilities
- Providing a friendly, welcoming and professional service to all patients and visitors to the practice.
- Answer incoming phone calls, transfer calls or deal with the caller's request.
- Signpost patients to the correct service.
- Accepting and checking new patient registration forms.
- Maintain patient records on SystmOne.
- Deal with practice incoming and outgoing post.
- Monitoring emails sent into the practice and actioning appropriately.
- Actioning all patient tasks in a timely manner according to urgency and due date.
- Provide cover during reception staff absences and annual leave.
- Maintain a clean, tidy, effective working area at all times.
- Opening and closing the practice in line with procedures as per the duty rota.
Person Specification
Experience
- Experience of working in a receptionist/administrator role.
- Confident and articulate communicator with a clear speaking voice and strong telephone handling skills.
- Experience of working in primary care.
- Knowledge of using SystmOne software.
- Proficient with Word and Excel.
Qualifications
- GCSE grade A to C in English and Maths.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator in Newcastle upon Tyne employer: Newburn Surgery
Contact Detail:
Newburn Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator in Newcastle upon Tyne
✨Tip Number 1
Get to know the practice! Research Newburn Surgery and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Care Navigator, you'll be the first point of contact for patients. Role-play with friends or family to get comfortable with handling different scenarios, whether it's answering calls or dealing with patient queries.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with SystmOne and other relevant software before your interview. Being able to demonstrate your proficiency can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join our friendly family practice.
We think you need these skills to ace Care Navigator in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for patient care shine through in your application. We want to see that you’re excited about joining our friendly family practice and making a difference in the lives of our patients.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in reception or administrative roles within healthcare. We love seeing how your skills align with what we need, so don’t hold back!
Craft a Personal Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Care Navigator role. Share specific examples of your communication skills and how you’ve handled busy environments before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Newburn Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Care Navigator role. Familiarise yourself with the key responsibilities, such as managing patient queries and using SystmOne. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Care Navigator, communication is key. Prepare examples of how you've effectively communicated in previous roles, whether in person or over the phone. Practice articulating your thoughts clearly, as this will demonstrate your ability to handle patient interactions professionally.
✨Demonstrate Compassion and Professionalism
Since the practice prides itself on a compassionate attitude, think of instances where you've shown empathy in a work setting. Be ready to discuss how you would handle difficult situations with patients, ensuring they feel valued and cared for.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice and its team. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Ask about their approach to patient care or how they support their staff's development.
