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- Tasks: Support, maintain, and install IT systems for businesses and residential clients.
- Company: Small, growing IT support company based in Dorset.
- Benefits: Salary between £30,000 to £35,000, mileage allowance, and opportunities for growth.
- Why this job: Join a dynamic team and grow your career in a supportive environment.
- Qualifications: 3 years' experience in IT field engineering and a full UK driving licence.
- Other info: Flexible working hours and a chance to be an integral part of our growth.
The predicted salary is between 30000 - 35000 £ per year.
Salary – £30,000 to £35,000 depending on skills and experience. We are a small Dorset based IT support company, supporting businesses with up to 150 staff with all aspects of their IT infrastructure, both software and hardware. We also support a small number of residential clients. We are on a steady growth journey and aim to grow our business from its current position of £500,000 turnover up to £2,000,000. For the right person, this role represents an opportunity to grow with the business, learn and develop into a senior and integral cog in our organisation.
The primary role will be as an IT field engineer, conducting support, maintenance and installation works on customer sites.
Key Areas:
- Knowledge of Windows Server 2012-2022
- Setting up, supporting and maintaining Microsoft 365 tenants and users
- SharePoint Online
- Windows File and Print Services
- Windows 8, 10 and 11 Desktop Support
- Helpdesk Administration (effective time and note recording through the ConnectWise platform)
- Network Switch and Router / Firewall Configuration
- HP / Dell Hardware Support and Maintenance
- Network Cabling and Testing
- Internet connectivity – diagnostics and new installation setup
- Full UK Driving License with own vehicle [mileage allowance will be paid]
Desirable areas:
- Automation (ConnectWise)
- Cyber Essentials knowledge / understanding
- SaaS Backup Solutions
- Apple Mac OS Support
- VoIP Telephone Systems
Because we are a small company, there is a need for everyone to be able to do everything at busy times and to cover leave, however we anticipate that 70% of your time will be field based and 30% will be desk based.
The Person
The person we are looking for is one who will see this as an opportunity to grow with the company and become an integral part of its future. Whilst we try to schedule works to be completed during normal office hours, there will on occasions be a need for someone who is flexible with start and finish times to ensure jobs are completed within the required time frames, which we would expect to be normal for anyone with previous field engineering experience. Time off in lieu will be offered to compensate for this at our discretion and we are very fair and reasonable with this.
Key attributes for this person will be:
- A bright and confident personality
- Someone who is practical and capable to drill a hole through a wall to run a cable, mount access points etc in addition to programming and diagnostic works.
- Someone who is driven to work hard and succeed
- Someone who is able to communicate positively with customers both on the phone and face to face
- Someone who is organised and concise with their record keeping
- Someone who is calm and collected under pressure
- Someone who has an outgoing personality and will mix well with the team
Must live within a 25-mile radius of Dorchester. Must have minimum of 3 years’ experience in a similar role. Must have a full UK Driving licence and own vehicle for site visits [mileage reimbursed at £0.45 per mile]. Must be comfortable and effective working alone / unsupervised. Must be capable of solving problems in a methodical manner and making own decisions whilst working on site.
IT Field Engineer employer: Newburgh Networks Limited
Contact Detail:
Newburgh Networks Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend local meetups or tech events in Dorset. You never know who might have a lead on your next opportunity!
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows Server or Microsoft 365, consider creating a small project or case study to demonstrate your expertise. Share it on LinkedIn or during interviews to really stand out.
✨Tip Number 3
Be flexible and ready to adapt. Companies like ours appreciate candidates who can think on their feet and handle unexpected challenges. Highlight your problem-solving skills and willingness to take on various tasks during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in growing with us. Plus, it shows you’re proactive and keen to be part of our journey!
We think you need these skills to ace IT Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in IT support and field engineering. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your Windows Server and Microsoft 365 knowledge!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the role and how you see yourself growing with our company. A personal touch goes a long way in making your application stand out.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and solve problems methodically, so share those stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for future opportunities as well. Plus, it’s super easy!
How to prepare for a job interview at Newburgh Networks Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server 2012-2022 and Microsoft 365. Be ready to discuss your experience with SharePoint Online and any troubleshooting you've done with Windows desktops. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've had to diagnose and solve IT issues on-site. Think about how you approached the problem, what tools you used, and the outcome. This will demonstrate your methodical approach and ability to work independently.
✨Demonstrate Your Customer Service Skills
Since you'll be interacting with clients, it's crucial to show that you can communicate effectively. Practice explaining technical concepts in simple terms and think of examples where you've positively impacted a customer's experience.
✨Be Ready for Flexibility Questions
Given the nature of fieldwork, be prepared to discuss your flexibility regarding working hours. Share examples of times when you've adapted to changing schedules or completed urgent tasks under pressure. This will highlight your commitment and reliability.
