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For Companies At a Glance
- Tasks: Provide top-notch technical support and resolve client queries through various channels.
- Company: Join a well-established IT support provider in Dorset with a focus on teamwork and innovation.
- Benefits: Competitive salary, hybrid work, private medical insurance, and career development opportunities.
- Why this job: Make a real impact while developing your skills in a supportive and collaborative environment.
- Qualifications: 1 year of IT support experience, strong problem-solving skills, and excellent communication.
- Other info: Enjoy a friendly team atmosphere and increasing holiday entitlement based on service.
The predicted salary is between 22700 - 28700 ÂŁ per year.
Location: Dorset
Type: Full-time
About the Role
We’re looking for a skilled Helpdesk Engineer to join a well‑established IT support provider based in Dorset. Newburgh Networks delivers reliable IT solutions and services to a wide range of businesses and is committed to providing excellent support and practical technology solutions. With a focus on teamwork, service quality, and continuous improvement, this role offers a great opportunity for someone who wants to contribute to a forward‑thinking IT service provider. This is a hybrid role, combining remote work from home with travel to customer sites as needed. The ideal candidate will be based in Dorset, hold a full UK driving licence, and have a suitable home working environment free from distractions.
What We’re Looking For
We’re seeking candidates who combine solid technical skills with strong organisation, commercial awareness, great time management and a proactive approach to problem‑solving.
Key Responsibilities
- Be the first point of contact for client queries, providing timely and effective technical support through phone, email, and live chat.
- Diagnose and resolve a variety of hardware, software, and network issues quickly and professionally.
- Escalate complex technical problems to second‑line support or the right team, ensuring they’re resolved promptly.
- Keep clear and accurate records of client interactions, troubleshooting steps, and solutions in the ticketing system to maintain service continuity.
- Support the setup, configuration, and deployment of new hardware, software, and IT systems.
- Help clients understand IT best practices, tools, and system usage to reduce recurring issues and improve their experience.
- Monitor system performance and take proactive steps to address potential issues before they impact service.
- Collaborate with colleagues across the helpdesk and technical teams to share knowledge and deliver excellent client service.
Main Requirements
- At least 1 year of experience in an IT support or administration role, ideally within an MSP or similar environment.
- Previous experience in a helpdesk or technical support role, preferably in a fast‑paced IT setting.
- Good understanding of both Windows and macOS operating systems.
- Familiarity with common software applications and basic networking concepts.
- Working knowledge of cloud technologies, especially Microsoft 365.
- Strong problem‑solving skills and a proactive approach to resolving issues.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly.
- Self‑motivated and able to work independently as well as part of a team.
- A customer‑focused mindset with a commitment to delivering high‑quality support.
- Industry certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) are desirable but not essential.
- Full UK Driving licence and use of own vehicle.
Why Join Us?
You’ll be part of a collaborative team that values service quality and innovation. This is a great opportunity to develop your skills, work with diverse technologies and customer industries, and make a real impact in a supportive environment.
What We Offer to the Successful First Line Helpdesk Engineer
- Salary £27,000 – £32,000 per annum based on experience and qualifications.
- Monday to Friday 08:30 – 17:30 (Hybrid/Onsite working).
- Company Pension Scheme.
- Increasing Holiday entitlement based on years of service, 20 days plus Bank Holidays then 1 additional day per year up to a max of 25 after the first two years of service.
- Company benefits include:
- Private Medical Insurance.
- Support for industry certifications and training.
- Career development and progression opportunities.
- Health and Safety training.
- Friendly, collaborative team environment.
This is an exciting opportunity to be part of an innovative, forward‑thinking organisation that values talent, fosters career progression, and empowers its team to make a real impact! If you’re interested, we’d love to hear from you – get in touch for more details.
1st Line Helpdesk Engineer in Dorchester employer: Newburgh Networks Limited
Contact Detail:
Newburgh Networks Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Helpdesk Engineer in Dorchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Newburgh Networks or similar companies. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on common helpdesk scenarios. Think about how you’d handle specific technical issues and be ready to demonstrate your problem-solving skills. We want to see your proactive approach in action!
✨Tip Number 3
Show off your communication skills! During interviews, explain technical concepts clearly and confidently. Remember, it’s not just about what you know, but how well you can share that knowledge with clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 1st Line Helpdesk Engineer in Dorchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical skills, especially in IT support, and any relevant certifications you have. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with what we’re looking for. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application showcases your communication skills. Use clear language and avoid jargon where possible. We want to see how well you can explain technical concepts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Newburgh Networks!
How to prepare for a job interview at Newburgh Networks Limited
✨Know Your Tech Basics
Brush up on your knowledge of Windows and macOS operating systems, as well as common software applications. Be ready to discuss basic networking concepts and cloud technologies like Microsoft 365, as these are crucial for the role.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Highlight your proactive approach to problem-solving, as this is key for a Helpdesk Engineer.
✨Practice Clear Communication
Since you'll be the first point of contact for clients, practice explaining technical concepts in simple terms. Good communication skills are essential, so consider doing mock interviews with friends or family to refine your delivery.
✨Demonstrate Your Customer Focus
Think of instances where you went above and beyond for a customer. Be ready to discuss how you ensure high-quality support and how you help clients understand IT best practices to improve their experience.
