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- Tasks: Support and enhance IT services for an engaging learning environment.
- Company: Newbattle Abbey College, a vibrant educational institution.
- Benefits: Competitive salary, generous pension scheme, and holiday allowance.
- Other info: Part-time role with opportunities for professional growth.
- Why this job: Make a real difference in education through technology and support.
- Qualifications: Experience with IT systems, cloud platforms, and user support.
The predicted salary is between 27941 - 30239 £ per year.
Newbattle Abbey College is seeking to appoint an IT Services and Digital Support Officer to support the delivery of high-quality IT services across the College. Reporting to the Depute Principal, the post-holder will play a key role in maintaining and enhancing the College's IT systems, infrastructure and digital learning environment.
You will provide responsive, user-focused technical support to staff and students, ensuring that technology effectively supports learning, teaching and business operations. The role spans day-to-day IT support, systems administration, and contribution to digital development projects.
We are looking for candidates who are proactive, solutions-focused and committed to delivering an excellent user experience. You will have experience of supporting IT systems and infrastructure, including cloud-based platforms such as Microsoft 365, and be confident working across a range of technologies including user devices and classroom AV systems.
You will be able to manage competing priorities, take ownership of technical issues, and communicate effectively with both technical and non-technical users. You will be educated to at least SCQF Level 7 (or equivalent) in a relevant subject, with a higher qualification or relevant certifications desirable. Experience of working in an educational environment and familiarity with IT service management approaches would be advantageous.
The post is part-time (0.8 FTE, 28 hours per week), permanent, with a salary of £34,927-£37,924 pro rata, alongside a generous pension scheme and holiday allowance.
IT Services and Digital Support Officer in Midlothian employer: Newbattle Abbey College
Contact Detail:
Newbattle Abbey College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services and Digital Support Officer in Midlothian
✨Tip Number 1
Network like a pro! Reach out to current employees at Newbattle Abbey College on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or case studies showcasing your experience with IT systems and digital support. This will help you stand out during interviews and demonstrate your hands-on expertise.
✨Tip Number 3
Practice makes perfect! Get ready for the interview by rehearsing common questions related to IT support and user experience. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Newbattle Abbey College.
We think you need these skills to ace IT Services and Digital Support Officer in Midlothian
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IT systems and infrastructure, especially cloud-based platforms like Microsoft 365. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting IT in an educational environment. Share specific examples of how you've provided user-focused technical support in the past.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you’ve taken ownership of technical issues and resolved them effectively. We love proactive candidates who can manage competing priorities and deliver excellent user experiences!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Newbattle Abbey College
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT systems and infrastructure, especially cloud-based platforms like Microsoft 365. Be ready to discuss your experience with user devices and classroom AV systems, as this will show that you’re well-prepared for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you provided user-focused support or contributed to digital development projects. This will demonstrate your proactive and solutions-focused approach.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to communicate effectively with both technical and non-technical users, so being able to break down complex ideas will be a huge plus during the interview.
✨Demonstrate Your Passion for Education
Since the role is in an educational environment, express your commitment to enhancing the learning experience through technology. Share any relevant experiences or insights that highlight your dedication to supporting staff and students.