At a Glance
- Tasks: Provide a welcoming reception service and handle customer enquiries with empathy.
- Company: Join Liverpool City Council's dynamic Registrars team at Crown Street Hub.
- Benefits: Full-time role with flexible hours and opportunities for personal growth.
- Other info: Be part of a supportive team with a proactive attitude.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28800 - 43200 € per year.
Overview
Liverpool City Council is seeking a confident and customer-focused Receptionist/Administration Assistant to join the Registrars team at Crown Street Hub. This is a full-time, office-based role supporting the smooth running of front-of-house services and administrative functions.
Responsibilities
- Provide a professional and welcoming reception service to members of the public.
- Handle face-to-face enquiries with empathy and efficiency.
- Resolve issues at first point of contact, including complex customer queries.
- Maintain accurate records, files, and statistical data.
- Communicate clearly and effectively, both verbally and in writing.
- Use ICT systems confidently and with attention to detail.
- Work flexibly between 8am-6pm, with occasional weekend cover if required.
Qualifications
- Previous experience in a reception or customer service role.
- Proven ability to manage difficult situations calmly and supportively.
- Strong communication and interpersonal skills.
- Excellent IT proficiency and administrative accuracy.
- Ability to work independently and assess customer needs effectively.
Desirable Attributes
- Team player with a proactive attitude.
- Able to work with minimal supervision and use initiative.
Receptionist / Administration Assistant in Liverpool employer: Neway International
Liverpool City Council is an excellent employer, offering a supportive and inclusive work environment where employees are valued for their contributions. As a member of the Registrars team at Crown Street Hub, you will benefit from opportunities for professional growth and development, while enjoying a dynamic work culture that prioritises customer service and community engagement. With flexible working hours and a commitment to employee well-being, this role provides a meaningful opportunity to make a positive impact in the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Administration Assistant in Liverpool
✨Tip Number 1
First things first, make sure you know the company inside out. Liverpool City Council is all about community and service, so show us you understand our values. Research recent projects or initiatives and be ready to chat about them during your interview.
✨Tip Number 2
Practice your customer service skills! Since this role is all about handling enquiries with empathy, think of scenarios where you’ve resolved issues effectively. We want to hear how you’ve turned a tricky situation into a positive experience for someone.
✨Tip Number 3
Don’t underestimate the power of body language. When you walk into that interview, be confident and approachable. A warm smile and good eye contact can go a long way in making a great first impression!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Crown Street Hub. Let’s get you started on this exciting journey together!
We think you need these skills to ace Receptionist / Administration Assistant in Liverpool
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service or reception roles. We want to see how you've handled tricky situations and provided excellent service, so share specific examples that showcase your skills!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clear communication, so make sure your writing is easy to read and free of jargon. This will help us see your strong communication skills right away!
Tailor Your Application:Take a moment to customise your application for this role. Mention how your skills and experiences align with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their background to what we’re looking for!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Neway International
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administration Assistant. Familiarise yourself with the key tasks like handling enquiries and maintaining records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've handled difficult situations or resolved complex queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to empathise and communicate effectively.
✨Demonstrate IT Proficiency
As the job requires strong IT skills, be ready to discuss your experience with various ICT systems. If you have specific software knowledge, mention it! You might even want to practice using common office software before the interview to feel more confident discussing your technical abilities.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some insightful questions to ask your interviewers. This could be about the team dynamics, the challenges they face, or how success is measured in the role. It shows that you're proactive and genuinely interested in contributing to their team.
