At a Glance
- Tasks: Provide a welcoming reception service and handle customer enquiries with empathy.
- Company: Join Liverpool City Council's dynamic Registrars team at Crown Street Hub.
- Benefits: Full-time role with flexible hours and opportunities for personal growth.
- Other info: Be part of a supportive team with a proactive attitude.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Liverpool City Council is seeking a confident and customer-focused Receptionist/Administration Assistant to join the Registrars team at Crown Street Hub. This is a full-time, office-based role supporting the smooth running of front-of-house services and administrative functions.
Responsibilities
- Provide a professional and welcoming reception service to members of the public.
- Handle face-to-face enquiries with empathy and efficiency.
- Resolve issues at first point of contact, including complex customer queries.
- Maintain accurate records, files, and statistical data.
- Communicate clearly and effectively, both verbally and in writing.
- Use ICT systems confidently and with attention to detail.
- Work flexibly between 8am-6pm, with occasional weekend cover if required.
Qualifications
- Previous experience in a reception or customer service role.
- Proven ability to manage difficult situations calmly and supportively.
- Strong communication and interpersonal skills.
- Excellent IT proficiency and administrative accuracy.
- Ability to work independently and assess customer needs effectively.
Desirable Attributes
- Team player with a proactive attitude.
- Able to work with minimal supervision and use initiative.
Receptionist / Administration Assistant in Liverpool employer: Neway International
Liverpool City Council is an excellent employer, offering a supportive and inclusive work environment where employees are valued for their contributions. As a member of the Registrars team at Crown Street Hub, you will benefit from opportunities for professional growth and development, while enjoying a dynamic work culture that prioritises customer service and community engagement. With flexible working hours and a commitment to employee well-being, this role provides a meaningful opportunity to make a positive impact in the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Administration Assistant in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Neway International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Neway International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist / Administration Assistant in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Neway International:Your cover letter is your chance to shine! Tell us why you want to work at Neway International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Neway International!
How to prepare for a job interview at Neway International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
