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- Tasks: Lead quality assurance for SEND services, ensuring high-quality support for children with special needs.
- Company: Tower Hamlets' Children's Services, dedicated to improving lives of children and young people.
- Benefits: Competitive salary, professional development opportunities, and a chance to make a real difference.
- Why this job: Join a passionate team and shape the future of SEND provision in your community.
- Qualifications: Experience in quality assurance and strong understanding of SEND legislation required.
- Other info: Dynamic role with opportunities for growth and impact in children's services.
The predicted salary is between 36000 - 60000 £ per year.
Tower Hamlets' Children's Services directorate is committed to delivering high‑quality SEND provision and ensuring that children and young people with Special Educational Needs and Disabilities receive timely, accurate and person‑centred support. The SEN Assessment & Review (SENAR) Service plays a critical role in statutory compliance, quality assurance, and continuous improvement across Education, Health and Care Plan (EHCP) processes. The SEN Quality Assurance Manager will lead the SEND Quality Assurance Framework, ensuring the production of high‑quality EHCPs and consistent standards across assessments, reviews, and statutory processes. You will oversee audits, lead multi‑agency quality assurance groups, and provide training and tools to drive service improvement. The role also includes managing the Tribunals, Mediation and Complaints function, ensuring timely and effective responses, monitoring outcomes, and supporting the SEN Service Manager with reporting to senior leaders and strategic boards.
Responsibilities
- Oversee monthly manager audits, analyse findings, and identify improvement actions.
- Chair the multi‑agency Quality Assurance Group, monitor actions, and share outcomes.
- Develop and deliver training and tools to improve practice across the SEN Service.
- Produce quarterly reports on quality assurance measures for senior leadership.
- Provide guidance to schools, health partners, and social care on statutory processes.
- Promote coproduction and maintain strong relationships with parent/carer groups.
- Monitor and report on parent/carer feedback and service user experience.
- Manage the Tribunals, Mediation and Complaints Lead and ensure timely responses.
- Review complaint outcomes, identify themes, and support service learning.
- Set and monitor performance standards for mediations and appeals.
- Identify budget risks and analyse tribunal outcomes to inform service improvement.
- Deliver training on disagreement resolution and tribunal processes.
- Deputise for the SEN Service Manager when required, including SEND Panels.
- Support complex casework, engaging sensitively with families and professionals.
- Ensure statutory performance targets are met across the SEND teams.
Qualifications
- Extensive knowledge of the Children and Families Act 2014 and SEND Code of Practice.
- Strong understanding of quality assurance frameworks and methodologies.
- Knowledge of statutory timescales, complaints processes, FOI and SAR requirements.
- Experience managing administrative functions in a multidisciplinary environment.
- Experience working with children, young people and families on complex cases.
- Proven ability to develop processes and deliver measurable service improvements.
- Skilled in presenting information to senior stakeholders and multi‑agency partners.
- High‑level written and verbal communication skills.
- Professional qualification or relevant background within education.
- Ability to work outside normal office hours and travel as required.
SEN Quality Assurance Manager (Project) in London employer: Neway International
Contact Detail:
Neway International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SEN Quality Assurance Manager (Project) in London
✨Tip Number 1
Network like a pro! Reach out to professionals in the SEND sector on LinkedIn or at local events. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the latest trends in SEND and quality assurance frameworks. We want you to impress with your knowledge and show that you’re genuinely passionate about improving services for children and families.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing complaints and multi-agency collaboration. We recommend doing mock interviews with friends or mentors to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace SEN Quality Assurance Manager (Project) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with SEND and quality assurance. We want to see how your skills align with the SEN Quality Assurance Manager role, so don’t hold back on showcasing relevant achievements!
Showcase Your Knowledge: Demonstrate your understanding of the Children and Families Act 2014 and the SEND Code of Practice in your application. We’re looking for candidates who can articulate their knowledge clearly, so include specific examples of how you’ve applied this in past roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’re a great fit for the position!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Neway International
✨Know Your Legislation
Make sure you brush up on the Children and Families Act 2014 and the SEND Code of Practice. Being able to discuss these frameworks confidently will show that you understand the legal context of the role and can navigate the complexities involved in quality assurance.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully managed quality assurance processes or led multi-agency groups. Highlighting your experience with audits, training, and service improvements will demonstrate your capability to excel in this role.
✨Engage with Stakeholders
Think about how you would build relationships with schools, health partners, and parent/carer groups. Be ready to discuss strategies for promoting co-production and how you would handle feedback from service users to improve practices.
✨Prepare for Scenario Questions
Anticipate questions about managing complaints and mediations. Consider how you would approach complex casework and ensure timely responses. Practising your answers to these scenarios will help you feel more confident during the interview.
