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- Tasks: Lead a diverse team to ensure clean, safe, and well-maintained estates.
- Company: Join the London Borough of Islington's dedicated Homes & Neighbourhoods team.
- Benefits: Gain hands-on experience with a focus on community service and leadership.
- Why this job: Make a real difference in residents' lives while developing your management skills.
- Qualifications: Experience in staff management and a passion for excellent customer service required.
- Other info: Dynamic role with opportunities for personal growth and community impact.
The predicted salary is between 36000 - 60000 £ per year.
London Borough of Islington's Homes & Neighbourhoods directorate is committed to delivering safe, well‑maintained estates and high‑quality services to residents. The Estate Services team plays a key role in ensuring estates are clean, safe, compliant, and responsive to local needs. This role supports the operational delivery of estate services across a defined geographical area.
The Estate Services Coordinator will oversee the day‑to‑day delivery of estate services across multiple sites, ensuring high standards of cleanliness, safety, and customer care. This is a hands‑on, operational role with 80% of time spent on site and 20% in the office. It is not a remote‑working position. You will manage a diverse team, coordinate service delivery, monitor performance, and ensure compliance with health and safety requirements. The role requires confident leadership, strong decision‑making, and the ability to handle complex issues in a public‑facing environment.
Key Responsibilities- Lead, supervise, and support a large, geographically dispersed team delivering estate services.
- Manage performance, attendance, and conduct, including addressing sickness and capability concerns.
- Ensure estates are maintained to high standards through regular inspections and quality checks.
- Oversee compliance with health and safety legislation, fire safety requirements, and safe working practices.
- Respond to complex service issues, complaints, and operational challenges.
- Coordinate resources, schedules, and workloads to meet service demands.
- Build strong working relationships with residents, contractors, and internal stakeholders.
- Produce reports, maintain records, and support continuous service improvement.
- Considerable experience in staff management, including performance and attendance management.
- Strong interpersonal skills with a commitment to excellent customer service.
- Proven ability to lead, motivate, and supervise a large and diverse team.
- Knowledge and practical understanding of health and safety legislation and fire safety.
- Experience delivering services to the public and handling complex operational issues.
- Ability to work predominantly on site across multiple estates.
Candidates with only administrative experience, housing officers without staff management experience, or caretakers without leadership responsibilities will not meet the requirements for this role.
Estate Services Coordinator employer: Neway International
Contact Detail:
Neway International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Services Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the London Borough of Islington and their approach to estate services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Since this role involves managing a diverse team, think of specific examples where you've successfully led a team or resolved conflicts. We want to hear about your hands-on experience and how you can bring that to the Estate Services Coordinator position.
✨Tip Number 3
Be ready for situational questions! Expect to be asked how you'd handle complex service issues or complaints. Prepare some scenarios where you've tackled similar challenges, showcasing your decision-making skills and customer care approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Estate Services Coordinator
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in managing and leading teams. We want to see how you've motivated others and tackled challenges head-on, especially in a public-facing environment.
Demonstrate Your Customer Service Commitment: Since this role is all about delivering high-quality services to residents, share examples of how you've gone above and beyond for customers. We love seeing that dedication to service!
Be Specific About Your Experience: When detailing your past roles, be specific about your responsibilities and achievements. We’re looking for concrete examples of how you’ve ensured compliance with health and safety standards and maintained high cleanliness levels.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Neway International
✨Know Your Estates
Familiarise yourself with the specific estates you'll be overseeing. Research the London Borough of Islington's Homes & Neighbourhoods directorate and understand their commitment to cleanliness and safety. This will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Leadership Skills
Prepare examples that showcase your leadership experience, especially in managing diverse teams. Think about times you've motivated staff or resolved conflicts. Be ready to discuss how you would handle performance issues or attendance concerns within your team.
✨Health and Safety Knowledge is Key
Brush up on health and safety legislation relevant to estate management. Be prepared to discuss how you would ensure compliance and maintain high standards of safety across multiple sites. This knowledge will be crucial in demonstrating your capability for the role.
✨Build Relationships
Think about how you would build strong working relationships with residents and contractors. Prepare to share strategies for effective communication and collaboration. Highlight any past experiences where you successfully navigated complex service issues or complaints.
