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For Companies At a Glance
- Tasks: Assist in recovering debts and managing customer enquiries with confidence and professionalism.
- Company: Join Elmbridge Borough Council, a supportive local government team.
- Benefits: Gain valuable experience in finance and debt recovery while working in a dynamic environment.
- Why this job: Make a difference by helping the community manage their finances effectively.
- Qualifications: Experience in debt management and strong communication skills are essential.
- Other info: Opportunity for personal growth and development in a local government setting.
The predicted salary is between 24000 - 28000 £ per year.
Elmbridge Borough Council is seeking a Debt Recovery Assistant to support the Finance team during a temporary peak in workload. Reporting to the Debt Recovery Officer, you'll help manage and recover outstanding debts across Local Taxation, Housing Benefit Overpayments and Sundry Debt. This role requires someone confident, organised and able to work with minimal day-to-day supervision.
Key Responsibilities
- Support the Debt Recovery Officer with the collection of outstanding debt.
- Manage debt recovery processes in line with the Corporate Debt Policy.
- Handle customer enquiries via email, phone and face-to-face, negotiating appropriate repayment arrangements.
- Liaise with external debt collection agencies, including managing referrals and Attachment of Earnings.
- Manage direct debits and assist with system control and reconciliation.
- Maintain and update user manuals.
- Provide advice, assistance and occasional training to colleagues as required.
Essential experience & skills
- Previous experience working in a Local Government environment.
- Background in Debt Management/Recovery.
- Accounts receivable experience within a large, multi-functional organisation.
- Experience working with Debt Recovery Agents/Solicitors.
- Strong written and verbal communication skills.
- Ability to work under pressure and meet tight deadlines.
- High numeracy skills and confident using spreadsheets.
- Ability to manage challenging or irate customers professionally.
Desirable
- A-Level standard education or equivalent.
- Working knowledge of CIVICA Financials.
Other requirements
- Basic DBS required.
Debt Recovery Assistant in Esher employer: Neway International
Contact Detail:
Neway International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Recovery Assistant in Esher
✨Tip Number 1
Get to know the company! Research Elmbridge Borough Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to demonstrate your ability to communicate clearly and professionally. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Prepare for common interview questions related to debt recovery. Think about your past experiences and how they relate to the responsibilities of the Debt Recovery Assistant role. We want you to shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Elmbridge Borough Council.
We think you need these skills to ace Debt Recovery Assistant in Esher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in debt management and local government. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Debt Recovery Assistant role. Be sure to mention your strong communication skills and ability to handle challenging situations.
Showcase Your Numeracy Skills: Since this role involves managing debts and using spreadsheets, make sure to highlight any relevant experience with numbers. We love candidates who can demonstrate their high numeracy skills clearly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Neway International
✨Know Your Debt Recovery Basics
Make sure you brush up on the key principles of debt recovery and local taxation. Familiarise yourself with the Corporate Debt Policy and be ready to discuss how you would apply it in real scenarios. This shows you’re not just a good fit for the role, but that you’ve done your homework!
✨Showcase Your Communication Skills
Since you'll be handling customer enquiries and negotiating repayment arrangements, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed challenging conversations in the past. This will demonstrate your ability to handle irate customers professionally.
✨Demonstrate Your Organisational Skills
Being organised is key in this role, especially when managing multiple debts and deadlines. Bring along examples of how you've effectively managed your time and tasks in previous roles. You could even mention any systems or tools you’ve used to stay on top of your workload.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, the challenges they face, or how success is measured in this role. This not only shows your interest but also helps you gauge if the job is right for you.