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- Tasks: Create a welcoming environment for families and manage reception duties at the children's centre.
- Company: Join Hillingdon’s Health and Localities service, supporting families in your community.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Other info: Face-to-face role with a focus on community engagement and support.
- Why this job: Make a real difference in families' lives while developing your skills in a dynamic role.
- Qualifications: 5 GCSEs including English and Maths, strong communication skills, and customer service experience.
The predicted salary is between 36000 - 60000 £ per year.
Neway International are seeking a Senior Family Engagement Officer to join our client based with London Borough of Hillingdon.
Location: London Borough of Hillingdon
Hours: 36 per week
Work Pattern: 5 days per week on site (face‑to‑face role)
About the Client
Hillingdon’s Health and Localities service provides vital support to families and communities across the borough. The team ensures that children’s centres are welcoming, safe and accessible spaces where families can receive information, guidance and early help.
The Role
This role is the first point of contact for families and visitors entering the children’s centre. You will create a warm, supportive and professional environment, ensuring families feel welcomed and confident accessing services. The Administrator will manage reception duties, handle enquiries, maintain centre records and support the wider team with coordination and communication tasks.
Key Responsibilities
- Provide a welcoming, supportive environment for families entering the centre
- Manage the reception area, ensuring it remains clean, safe and inviting
- Greet all visitors warmly and ensure safety procedures are followed
- Build positive relationships with parents, carers, professionals and community users
- Handle enquiries via telephone, email and face‑to‑face contact
- Offer information, advice and guidance on childcare, health, benefits and local services
- Signpost families to appropriate support and community resources
- Gather feedback from centre users and report findings to the Centre Manager
- Maintain the centre diary and calendar, ensuring training, meetings and events are accurately recorded
- Support the team with general administrative duties as required
Candidate Requirements
- 5 GCSEs including English and Maths (C or above) or equivalent (Essential)
- Strong communication and interpersonal skills
- Ability to manage a busy reception environment
- Confident handling enquiries from families and professionals
- Good organisational skills and attention to detail
- Ability to work independently and as part of a team
- Experience in a customer‑facing or administrative role
Senior Family Engagement Officer in Uxbridge employer: Neway International Ltd
Contact Detail:
Neway International Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Family Engagement Officer in Uxbridge
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Neway International and the London Borough of Hillingdon. Understanding their values and mission will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Show off your people skills! Since this role is all about engaging with families, think of examples from your past experiences where you’ve built positive relationships. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds!
We think you need these skills to ace Senior Family Engagement Officer in Uxbridge
Some tips for your application 🫡
Show Your Warmth: Since this role is all about creating a welcoming environment, make sure your application reflects your friendly and supportive nature. Use examples from your past experiences where you’ve made others feel at ease.
Highlight Your Communication Skills: Communication is key in this role! Be sure to showcase your strong communication skills in your written application. Mention any relevant experiences where you’ve successfully handled enquiries or built relationships with families and professionals.
Be Organised: As the role involves managing a busy reception area, demonstrate your organisational skills in your application. You could mention how you’ve kept things running smoothly in previous roles or how you manage your time effectively.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Neway International Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Family Engagement Officer. Familiarise yourself with the key tasks like managing reception duties and building relationships with families. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with families and professionals, be prepared to showcase your strong communication skills. Think of examples from your past experiences where you successfully handled enquiries or built positive relationships. This will highlight your suitability for the position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations at the children’s centre. Practice responses to questions like how you would manage a busy reception or deal with a difficult enquiry. This will show that you can think on your feet and are ready for the challenges of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the types of support services offered. This not only shows your interest in the role but also gives you a chance to gauge if the environment aligns with your values and work style.