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For Companies At a Glance
- Tasks: Manage rent accounts, support tenants, and maximise income for the community.
- Company: Join the London Borough of Sutton, dedicated to high-quality housing services.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in income management or customer service, strong communication skills required.
- Other info: Dynamic role with a focus on teamwork and community impact.
The predicted salary is between 36000 - 60000 £ per year.
Neway International are seeking an Income Officer to join our client based with London Borough of Sutton.
Location: Civic Offices
Hours: 36 hours per week
Start Date: 08/01/2026
Working Pattern: 09:00–17:00
Category: Housing – Agency Workers
About the Client
London Borough of Sutton’s Environment, Housing and Neighbourhoods directorate is committed to delivering high‑quality, customer‑focused housing services that support residents, protect tenancies, and promote sustainable communities. This role is required to cover a vacant position within the establishment and plays a key part in maintaining effective income management across the borough.
The Role
The Income Officer will be responsible for managing a caseload of rent accounts, supporting tenants to sustain their tenancies, and ensuring income is maximised in line with legislation, policy, and best practice. You will work proactively with residents, internal teams, and external partners to prevent arrears, resolve issues, and promote financial wellbeing.
Key Responsibilities
- Manage a designated caseload of rent and service charge accounts.
- Monitor arrears, take appropriate recovery action, and maintain accurate records.
- Engage with tenants to provide advice, support, and early intervention to prevent arrears escalation.
- Work collaboratively with Housing colleagues, Welfare teams, and external agencies.
- Prepare and present cases for legal action where required.
- Ensure compliance with relevant legislation, policies, and procedures.
- Contribute to continuous improvement within the Income team.
Candidate Requirements
- Previous experience in income management, housing, or a similar customer‑facing role.
- Strong understanding of rent arrears processes and tenancy sustainment.
- Confident communicator with the ability to manage challenging conversations professionally.
- Ability to analyse data, maintain accurate records, and work to deadlines.
- Knowledge of housing legislation and welfare benefits is desirable.
- Eligibility to work in the UK and ability to provide required compliance documents (CV, proof of address, confidentiality agreement, declaration of interest, RTW documentation).
Income Officer in Sutton employer: Neway International Ltd
Contact Detail:
Neway International Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Sutton
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join relevant groups on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the London Borough of Sutton and their housing initiatives. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to it.
✨Tip Number 3
Practice your communication skills! As an Income Officer, you'll need to handle challenging conversations. Role-play with a friend or family member to build your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Income Officer in Sutton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in income management and housing. We want to see how your skills match the role of Income Officer, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting tenants and how you can contribute to the London Borough of Sutton’s mission. Keep it concise but impactful!
Showcase Your Communication Skills: As an Income Officer, you'll need to handle challenging conversations with ease. In your application, give examples of how you've successfully communicated with customers or resolved conflicts in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Neway International Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and housing legislation. Familiarise yourself with the specific responsibilities of an Income Officer, especially around rent arrears processes and tenancy sustainment. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Income Officer, you'll need to handle challenging conversations with tenants. Prepare examples from your past experiences where you've successfully managed difficult discussions or resolved conflicts. This will demonstrate your ability to communicate effectively and professionally.
✨Be Data Savvy
Since the role involves analysing data and maintaining accurate records, be ready to discuss your experience with data management. Bring examples of how you've used data to inform decisions or improve processes in previous roles. This will highlight your analytical skills and attention to detail.
✨Collaborative Mindset
The job requires working closely with various teams and external partners. Think of instances where you've collaborated successfully in a team setting. Be prepared to discuss how you can contribute to continuous improvement within the Income team and how you approach teamwork.
