Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage tenancies, support residents, and resolve issues with empathy and efficiency.
- Company: Join Sutton Housing Partnership, dedicated to enhancing community wellbeing.
- Benefits: Competitive pay, flexible work options, and a chance to make a real difference.
- Why this job: Be a key player in building stronger, safer communities while developing your career.
- Qualifications: Experience in tenancy management and excellent communication skills required.
- Other info: Dynamic role with opportunities for personal growth and community impact.
The predicted salary is between 30000 - 40000 £ per year.
Neway International are seeking two Housing Managers to join our client, Sutton Housing Partnership.
Location: Carshalton Road, Sutton, SM1 4LE
Hours: 36 per week
Start date: 06 April 2026
Duration: 20 weeks (likely to be extended)
Employment type: Temporary
Rate: PAYE £148.10 per day / Umbrella £194.76 per day
Work pattern: Minimum 3 days on site, 2 days remote
About the Client: Sutton Housing Partnership manages council housing across the borough, delivering day‐to‐day landlord services to approximately 6,000 tenants and 1,500 leaseholders. The organisation is committed to supporting residents' wellbeing, financial resilience, and access to wider services, while ensuring consistent delivery of core housing management functions.
The Role: We are seeking experienced Housing Managers to provide holistic tenancy management across designated patches. The post holders will take ownership of resident concerns, ensuring issues are resolved in line with policy and procedure. This role requires strong experience in rent recovery, safeguarding, anti‐social behaviour case management, domestic abuse support, mutual exchanges and community engagement. Officers will work peripatetic, covering ad‐hoc duties across vacant patches and annual leave. This is a challenging and rewarding role requiring resilience, excellent customer service and the ability to work collaboratively across teams to deliver resident priorities.
Key Responsibilities:
- Deliver holistic tenancy management across allocated patches
- Manage rent recovery, arrears interventions and financial wellbeing support
- Lead on adult and child safeguarding concerns, ensuring timely escalation
- Manage ASB cases, supporting victims and taking enforcement action where required
- Support residents experiencing domestic abuse, working with partner agencies
- Process mutual exchanges and tenancy changes
- Promote inclusion and help build stronger, safer communities
- Maintain detailed, evidence‐based records with high accuracy
- Work assertively yet empathetically with residents facing complex or distressing issues
- Manage time effectively in a fast‐paced environment, prioritising workload
- Work independently and as part of a wider team with minimal supervision
- Ensure compliance with housing legislation, welfare reform and tenancy management policies
- Use NEC (Northgate) housing system to record and manage casework
- Support organisational initiatives and continuous service improvement
- Attend meetings, estate inspections and community engagement activities
- Uphold equality, diversity and non‐discriminatory practice
- Hold a full UK driving licence and be willing to travel as required
Candidate Requirements:
- Strong experience in tenancy management within social housing
- Proven track record in rent recovery, ASB casework and safeguarding
- Experience supporting victims of domestic abuse
- Excellent customer service and communication skills
- Ability to work methodically, follow procedures and accurately record information
- Strong organisational skills with the ability to manage competing priorities
- Confident working with partner agencies and community stakeholders
- Ability to remain calm, assertive and empathetic in challenging situations
- Knowledge of NEC (Northgate) system (desirable)
- Full UK driving licence (essential)
- Willingness to undertake DBS screening (role exempt under Rehabilitation of Offenders Act 1974)
Tenancy Housing Manager in Sutton Coldfield employer: Neway International Ltd
Contact Detail:
Neway International Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Housing Manager in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Sutton Housing Partnership and their values. Think about how your experience in tenancy management aligns with their mission. We want you to show them you're not just a fit for the role, but for their team too!
✨Tip Number 3
Practice your responses to common interview questions, especially around rent recovery and safeguarding. We suggest doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are ready to make a difference in the community.
We think you need these skills to ace Tenancy Housing Manager in Sutton Coldfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Manager role. Highlight your experience in tenancy management, rent recovery, and safeguarding, as these are key areas for us at Sutton Housing Partnership.
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in past roles. Whether it’s managing ASB cases or supporting victims of domestic abuse, we want to see how you’ve made a difference!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team!
How to prepare for a job interview at Neway International Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy management and the specific responsibilities outlined in the job description. Familiarise yourself with Sutton Housing Partnership's values and how they align with your own experience in rent recovery and safeguarding.
✨Showcase Your Experience
Prepare to discuss specific examples from your past roles that demonstrate your ability to handle complex tenant issues, manage ASB cases, and support victims of domestic abuse. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
Come prepared with questions that show your interest in the role and the organisation. Inquire about their approach to community engagement or how they measure success in tenancy management. This not only shows your enthusiasm but also helps you gauge if the role is right for you.
✨Demonstrate Your Soft Skills
Highlight your customer service skills and your ability to remain calm and empathetic in challenging situations. Be ready to discuss how you collaborate with teams and partner agencies, as this is crucial for the role. Remember, they want to see how you fit into their culture!