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For Companies At a Glance
- Tasks: Manage rent accounts, support tenants, and prevent arrears while promoting financial wellbeing.
- Company: Join the London Borough of Sutton, dedicated to high-quality housing services.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference in your community by helping residents sustain their tenancies.
- Qualifications: Experience in income management or customer service, with strong communication skills.
- Other info: Dynamic role with a focus on teamwork and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Neway International are seeking an Income Officer to join our client based with London Borough of Sutton.
Location: Civic Offices
Hours: 36 hours per week
Start Date: 08/01/2026
Working Pattern: 09:00–17:00
Category: Housing – Agency Workers
About the Client
London Borough of Sutton’s Environment, Housing and Neighbourhoods directorate is committed to delivering high‑quality, customer‑focused housing services that support residents, protect tenancies, and promote sustainable communities. This role is required to cover a vacant position within the establishment and plays a key part in maintaining effective income management across the borough.
The Role
The Income Officer will be responsible for managing a caseload of rent accounts, supporting tenants to sustain their tenancies, and ensuring income is maximised in line with legislation, policy, and best practice. You will work proactively with residents, internal teams, and external partners to prevent arrears, resolve issues, and promote financial wellbeing.
Key Responsibilities
- Manage a designated caseload of rent and service charge accounts.
- Monitor arrears, take appropriate recovery action, and maintain accurate records.
- Engage with tenants to provide advice, support, and early intervention to prevent arrears escalation.
- Work collaboratively with Housing colleagues, Welfare teams, and external agencies.
- Prepare and present cases for legal action where required.
- Ensure compliance with relevant legislation, policies, and procedures.
- Contribute to continuous improvement within the Income team.
Candidate Requirements
- Previous experience in income management, housing, or a similar customer‑facing role.
- Strong understanding of rent arrears processes and tenancy sustainment.
- Confident communicator with the ability to manage challenging conversations professionally.
- Ability to analyse data, maintain accurate records, and work to deadlines.
- Knowledge of housing legislation and welfare benefits is desirable.
- Eligibility to work in the UK and ability to provide required compliance documents (CV, proof of address, confidentiality agreement, declaration of interest, RTW documentation).
Income Officer in Sutton Coldfield employer: Neway International Ltd
Contact Detail:
Neway International Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or join relevant groups on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the London Borough of Sutton and their housing initiatives. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to it.
✨Tip Number 3
Practice your communication skills! As an Income Officer, you'll need to handle challenging conversations with tenants. Role-play with a friend or family member to build your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Income Officer in Sutton Coldfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Officer role. Highlight your experience in income management and any relevant customer-facing roles. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: As an Income Officer, you'll need to handle challenging conversations. Use your application to demonstrate your confident communication style. Share examples of how you've successfully managed tough discussions in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforwardness! Make sure to address all the key responsibilities and requirements mentioned in the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Neway International Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and rent arrears processes. Familiarise yourself with the specific challenges faced by tenants in the London Borough of Sutton, as this will show that you're genuinely interested in the role and understand the community you'll be serving.
✨Showcase Your Experience
Prepare to discuss your previous experience in income management or similar roles. Think of specific examples where you've successfully managed a caseload or resolved tenant issues. This will help demonstrate your capability and how you can contribute to the team.
✨Practice Your Communication Skills
As an Income Officer, you'll need to handle challenging conversations with tenants. Practise how you would approach these discussions, focusing on empathy and professionalism. Role-playing with a friend can help you feel more confident when it comes to the real thing.
✨Be Ready for Data Questions
Since the role involves analysing data and maintaining accurate records, be prepared to answer questions about your experience with data management. You might be asked to explain how you would monitor arrears or what tools you’ve used in the past, so have some examples ready to go.
