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- Tasks: Investigate and manage public liability claims, ensuring fair and efficient resolution.
- Company: Join Plymouth City Council's dynamic Insurance Team.
- Benefits: Competitive pay, hybrid work model, and professional development opportunities.
- Why this job: Make a real difference by handling important claims and supporting your community.
- Qualifications: Experience in insurance or claims handling with strong analytical skills.
- Other info: Fast-paced environment with opportunities for growth and learning.
The predicted salary is between 13 - 16 £ per hour.
Neway International are seeking a Liability Claims Officer (Grade E) to join our client based with Plymouth City Council.
Location: Ballard House, West Hoe Road, West Hoe, Plymouth, Devon, PL1 3BJ
Hours: 37 per week
Start Date: 02 March 2026
Duration: 26 Weeks
Rate:
- PAYE: £15.56 per hour
- Limited/Umbrella: £20.29 per hour
Work Pattern: Hybrid – minimum one day per week in the office
About the Client: Plymouth City Council’s Insurance Team operates within Customer and Corporate Services, providing a professional and responsive service managing liability claims made against the Council. The team works closely with internal departments, external solicitors, and members of the public to ensure claims are handled efficiently, fairly, and in line with legal and regulatory requirements.
The Role: The Liability Claims Officer will investigate, process, and manage public liability claims relating to personal injury and property damage. You will assess liability, gather evidence, liaise with internal service areas, and work closely with the Council’s solicitors where claims progress to litigation. This role requires strong analytical skills, sound judgement, and the ability to communicate complex and sometimes sensitive information clearly to a wide range of stakeholders.
Key Responsibilities:
- Investigate and process public liability claims from initial receipt through to resolution.
- Assess liability and make informed decisions based on evidence and legal principles.
- Liaise with internal departments to gather information and prepare evidence.
- Work closely with external solicitors on litigated claims.
- Communicate clearly with claimants, legal representatives, internal teams, and external organisations.
- Monitor claim progress and maintain accurate, timely records.
- Ensure compliance with Civil Procedure Rules, GDPR, and internal policies.
- Use Microsoft Office and other PC‑based applications to manage casework effectively.
- Manage competing priorities and work effectively under pressure.
Candidate Requirements:
- Recent experience in an insurance or claims‑handling role.
- Strong understanding of legal liability principles and public liability claims.
- Knowledge of Civil Procedure Rules and GDPR.
- Excellent communication skills with the ability to convey complex information.
- Confident decision‑maker with strong investigative and analytical skills.
- Proficient in Microsoft Office and other PC‑based systems.
- Ability to manage a varied caseload in a busy environment.
Liability Claims Officer employer: Neway International Ltd
Contact Detail:
Neway International Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Liability Claims Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Plymouth City Council or in similar roles. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to liability claims. Think about how you'd explain complex legal principles in simple terms. We want you to shine when it comes to showcasing your analytical skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're keen and professional, which is exactly what they’re looking for in a Liability Claims Officer.
✨Tip Number 4
Apply through our website for the best chance of landing that role! We make it easy for you to showcase your skills and experience directly to employers. Plus, it’s a great way to stay updated on new opportunities.
We think you need these skills to ace Liability Claims Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Liability Claims Officer role. Highlight your relevant experience in insurance or claims handling, and don’t forget to showcase your analytical skills and understanding of legal principles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that relate to investigating and processing claims, and how you communicate complex information clearly.
Showcase Your Skills: In your application, be sure to highlight your proficiency with Microsoft Office and any other PC-based applications. Mention how you manage competing priorities and work effectively under pressure, as these are key for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t hesitate to take that step!
How to prepare for a job interview at Neway International Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of liability claims and the legal principles involved. Familiarise yourself with the Civil Procedure Rules and GDPR, as these will likely come up in conversation. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Communication Skills
Since the role involves liaising with various stakeholders, practice articulating complex information clearly. You might want to prepare examples of how you've effectively communicated in past roles, especially when dealing with sensitive situations or difficult conversations.
✨Demonstrate Your Analytical Skills
Be ready to discuss how you approach investigations and decision-making. Think of specific instances where you've assessed evidence and made informed decisions. This will help illustrate your strong analytical skills and sound judgement, which are crucial for this position.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific claims scenarios. Prepare by thinking through potential cases you might encounter in the role. This will not only help you think on your feet but also demonstrate your problem-solving abilities and understanding of the claims process.
