At a Glance
- Tasks: Help residents find safe housing and manage applications.
- Company: Join Runnymede Borough Council, a progressive authority focused on community wellbeing.
- Benefits: Enjoy hybrid working, flexible hours, free parking, and mileage allowance.
- Other info: This role offers a chance to develop skills in a vital public service area.
- Why this job: Make a real impact in your community while working in a supportive team.
- Qualifications: Confident communicator with a full UK driving licence and a passion for customer service.
The predicted salary is between 26100 - 31200 £ per year.
Overview
Neway International are seeking a Housing Allocations Officer to join our client based with Runnymede Borough Council. This is a 37 hours/week role with PAYE: £12.57/hr | Umbrella: £16.24/hr. Runnymede Borough Council is seeking a proactive and customer-focused Housing Allocations Officer to cover a secondment within the Housing Services team. This is a fantastic opportunity to make a real impact in your community by helping residents access safe and suitable housing.
Responsibilities
- Assess housing register applications in line with the Council’s Allocations Scheme
- Notify applicants of decisions and manage correspondence
- Advertise available properties via the choice-based lettings scheme
- Allocate and nominate applicants for accommodation
- Accompany applicants on viewings and conduct home visits
- Liaise with internal departments to verify applications
- Draft clear and accessible written materials for public use
- Provide housing advice and support as part of the wider Housing Solutions Team
- Please note: A full UK driving licence and access to a vehicle for business use is essential.
About You
- You’ll be joining a supportive, forward-thinking team led by the Housing Allocations Team Leader. We’re looking for someone who is:
- A confident communicator, both written and verbal
- Passionate about delivering excellent customer service
- Organised, detail-oriented, and able to manage competing priorities
- A collaborative team player with a proactive mindset
Why Runnymede
Runnymede Borough Council is a progressive, award-winning authority committed to innovation and community wellbeing. The Housing Allocations Team plays a vital role in reducing void times and ensuring fair access to housing through joint working and a solutions-focused approach.
Benefits
- Hybrid working: 3 days in office, 2 days from home
- Flexible hours between 7am–7pm (core hours: 10–11:30am & 2:30–4pm)
- Flexi-leave options
- Free parking
- Mileage allowance
Housing Allocations Officer in Addlestone employer: Neway International Ltd
Runnymede Borough Council is an excellent employer, offering a supportive and innovative work environment for the Housing Allocations Officer role. With flexible working hours, hybrid options, and a strong focus on community wellbeing, employees are empowered to make a meaningful impact while enjoying benefits like free parking and mileage allowances. Join a forward-thinking team dedicated to delivering exceptional customer service and fostering professional growth in a collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Allocations Officer in Addlestone
✨Tip Number 1
Familiarise yourself with Runnymede Borough Council's Allocations Scheme. Understanding the specific criteria and processes they use will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your customer service experience in previous roles. Since this position requires a proactive and customer-focused approach, be ready to share examples of how you've successfully assisted clients or resolved issues in the past.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage competing priorities. This role involves assessing applications and liaising with various departments, so showcasing your ability to stay organised will be crucial.
✨Tip Number 4
Research the current housing challenges in Runnymede. Being knowledgeable about local issues will not only help you in interviews but also demonstrate your commitment to making a positive impact in the community.
We think you need these skills to ace Housing Allocations Officer in Addlestone
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Housing Allocations Officer position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your proactive approach. Use specific examples from your past experiences that demonstrate your ability to manage housing applications and provide support to residents.
Highlight Relevant Skills:In your CV, emphasise your communication skills, attention to detail, and organisational abilities. Mention any experience you have in housing services or similar roles, as well as your capability to work collaboratively within a team.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Neway International Ltd
✨Show Your Customer Service Skills
As a Housing Allocations Officer, you'll need to demonstrate your passion for delivering excellent customer service. Prepare examples of how you've successfully assisted customers in the past, focusing on your communication skills and ability to resolve issues.
✨Be Organised and Detail-Oriented
This role requires managing multiple applications and priorities. During the interview, highlight your organisational skills and provide specific examples of how you keep track of tasks and ensure accuracy in your work.
✨Demonstrate Your Team Player Attitude
Runnymede Borough Council values collaboration. Be ready to discuss how you've worked effectively within a team, showcasing your proactive mindset and willingness to support colleagues in achieving common goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about potential challenges you might face as a Housing Allocations Officer and prepare thoughtful responses that reflect your approach to finding solutions.
