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- Tasks: Provide support and advice to families and professionals in a collaborative environment.
- Company: Join Cardiff Council's award-winning Family Gateway team.
- Benefits: Friendly work culture, training opportunities, and hybrid working options.
- Why this job: Make a real difference in the lives of families across Cardiff.
- Qualifications: Enthusiastic, resilient, and strong interpersonal skills required.
- Other info: Opportunity for career growth and meaningful impact.
The predicted salary is between 30000 - 42000 £ per year.
Neway International are seeking a Family Gateway Contact Officer (Grade 5) to join our client based with Cardiff Council.
Location: Conference Centre, Eastmoors Road, CF24 5RR (Hybrid usually 2 days in office)
Hours: 37 hours per week
Start Date: 12 January 2026
End Date: 13 April 2026
Pay Rate: £14.14 PAYE / £18.31 Umbrella
Working Pattern: Monday–Friday, 09:00–17:00
IR35: Inside IR35
About the Client
Cardiff Family Advice and Support is an innovative, award‑winning service within the People & Communities Directorate at Cardiff Council. Accredited with the Families First Quality Award, the service provides high‑quality information, advice and assistance to babies, children, young people, families and professionals across the city. Using a strengths‑based, family‑centred approach, the service works collaboratively with partners to ensure families receive the right support at the right time.
About the Role
As a Family Gateway Contact Officer, you will be part of the Family Gateway Team, providing information, advice and assistance to families and professionals. You will support both Early Help services and wider partner agencies, with contact typically made via telephone, web chat and email. This role does not involve carrying a caseload; however, you will be responsible for managing and coordinating multiple referrals efficiently and accurately. Two posts are available, including one 3‑day‑per‑week cover position.
Key Responsibilities
- Provide clear, accurate information, advice and assistance to families and professionals.
- Manage and coordinate multiple referrals into the service.
- Work collaboratively with internal teams and external partner agencies.
- Utilise telephone, web chat and email to support families and referrers.
- Ensure all information is recorded accurately using case management systems.
- Identify potential safeguarding concerns and liaise with Social Workers or relevant professionals as required.
- Contribute to a positive, supportive and inclusive team environment.
Candidate Requirements
- Enthusiastic, motivated and positive approach to supporting families.
- Resilience and the ability to remain calm and effective under pressure.
- Strong understanding of the needs of babies, children, young people and families.
- Proven experience building effective working relationships with diverse groups.
- Excellent interpersonal and rapport‑building skills.
- Ability to provide clear, accurate and timely information.
- Confident using Microsoft Office and/or case management systems.
- Ability to recognise risk and elevate appropriately.
What the Client Offers
- A friendly and supportive working environment.
- Regular supervision and ongoing support.
- Access to extensive training and development opportunities.
- Technology and systems that support hybrid working.
- The opportunity to make a meaningful difference to families across Cardiff.
Family Gateway Contact Officer in Cardiff employer: Neway International Ltd
Contact Detail:
Neway International Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Gateway Contact Officer in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Cardiff Council or similar organisations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to family support roles. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience in managing referrals and working collaboratively. Use specific examples to demonstrate how you've made a difference in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for enthusiastic candidates who are ready to make a positive impact.
We think you need these skills to ace Family Gateway Contact Officer in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Family Gateway Contact Officer role. Highlight your experience with families and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction via phone, web chat, and email, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you would communicate with families and professionals.
Highlight Teamwork Experience: We value collaboration, so be sure to mention any past experiences where you've worked effectively within a team. Share examples that show how you contributed to a positive environment and supported your colleagues.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Neway International Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Family Gateway Contact Officer. Familiarise yourself with the key tasks like managing referrals and providing support to families. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Interpersonal Skills
Since this role involves working closely with families and professionals, be prepared to discuss your experience in building relationships. Share specific examples of how you've effectively communicated or collaborated with diverse groups in the past.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle challenging situations, especially regarding safeguarding concerns. Think of scenarios where you had to remain calm under pressure and how you managed those situations. This will show your resilience and problem-solving skills.
✨Highlight Your Tech Savviness
As the role requires using case management systems and Microsoft Office, be ready to talk about your experience with these tools. If you have any specific examples of how you've used technology to improve efficiency or communication, share those during the interview.
