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- Tasks: Provide essential support to vulnerable residents by handling emergency calls and offering advice.
- Company: Join a dedicated team in Cardiff focused on making a difference in people's lives.
- Benefits: Flexible working hours, supportive environment, and the chance to help those in need.
- Why this job: Make a real impact while developing your communication skills in a rewarding role.
- Qualifications: GCSE-level education and strong communication skills required.
- Other info: Must be willing to work evenings and weekends; DBS check is mandatory.
The predicted salary is between 24000 - 36000 £ per year.
A client organization is seeking a Control Centre Operator in Cardiff to provide essential support to vulnerable residents. This role involves handling emergency calls, offering advice, and maintaining high customer satisfaction within a 24/7 service environment.
Candidates should possess strong communication skills, be able to work under pressure, and have a caring attitude. The position requires GCSE-level education and entails working a flexible rota covering evenings and weekends. A DBS check is mandatory.
24/7 Telecare Control Centre Operator in Cardiff employer: Neway International Ltd
Contact Detail:
Neway International Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Telecare Control Centre Operator in Cardiff
✨Tip Number 1
Make sure you know the ins and outs of the role. Research what a Control Centre Operator does, especially in a 24/7 environment. This will help you answer questions confidently and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves handling emergency calls, try role-playing scenarios with friends or family. This will help you stay calm under pressure and improve your ability to offer advice effectively.
✨Tip Number 3
Show off your caring attitude during interviews. Share examples from your past experiences where you've helped others or dealt with challenging situations. This will demonstrate that you have the right mindset for supporting vulnerable residents.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace 24/7 Telecare Control Centre Operator in Cardiff
Some tips for your application 🫡
Show Your Caring Side: When writing your application, let your caring attitude shine through. We want to see how you can support vulnerable residents and handle emergency situations with empathy and understanding.
Highlight Communication Skills: Strong communication is key for this role. Make sure to showcase any relevant experience where you've effectively communicated under pressure. We love seeing examples of how you've helped others through your words!
Flexibility is Key: Since the role involves a flexible rota, mention your availability clearly. We appreciate candidates who are open to working evenings and weekends, so don’t shy away from sharing your schedule!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Neway International Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Control Centre Operator does. Familiarise yourself with handling emergency calls and the importance of customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples from your past experiences where you've effectively communicated under pressure. Think about times when you’ve had to provide clear advice or support to someone in need.
✨Demonstrate Your Caring Attitude
This role is all about supporting vulnerable residents, so be ready to discuss why you care about helping others. Share personal stories or experiences that highlight your empathy and commitment to providing excellent service.
✨Prepare for Flexibility Questions
Given the flexible rota covering evenings and weekends, be prepared to discuss your availability. Show that you’re adaptable and willing to work the hours required, as this will demonstrate your commitment to the role and the team.
