At a Glance
- Tasks: Assist in managing a charity shop, driving sales and supporting volunteers.
- Company: Join Rainbows Children’s Hospice, making a difference in young lives.
- Benefits: Enjoy discounts, life assurance, generous holiday, and wellbeing support.
- Other info: Flexible part-time role with opportunities for personal growth.
- Why this job: Be part of a passionate team that supports families and brightens lives.
- Qualifications: Retail experience and strong customer service skills are essential.
The predicted salary is between 15000 - 20000 £ per year.
Are you passionate about customer service, thrive on challenges, and enjoy working with a diverse team? If so, our Assistant Shop Manager role at Blaby could be perfect for you. At Rainbows Children’s Hospice, we provide specialist palliative care and end‑of‑life support to over 750 babies, children, and young people with life‑limiting and life‑threatening conditions. We also support approximately 3,000 families, siblings, and carers across the East Midlands. Simply put, we’re here to brighten short lives and support families wherever they are.
This vital work wouldn’t be possible without our retail shops! With government funding covering only seven weeks of our annual costs, the dedication of our fundraisers and retail teams ensures we can continue operating for the remaining 45 weeks each year.
We are looking for a passionate and customer‑focused Assistant Shop Manager to join our Blaby Charity Shop. You will assist in managing one of Rainbows’ shops, deputising for the manager when necessary, to achieve agreed income and profit levels through the effective management of staff, volunteers, premises, and stock.
Location & Hours
You will be based at the Rainbows Charity Shop in Blaby but may need to support other locations due to staff absences or holidays. Attendance at the Hospice in Loughborough may be required for meetings and induction. 15 hours per week, across two shifts.
About the role
Some of the key responsibilities include (but are not limited to):
- Assist the manager to maintain and grow shop income and profit potential.
- Implement agreed promotions, including Rainbows’ seasonal campaigns.
- Ensure sufficient saleable stock by generating donations from the public and other sources.
- Achieve budgeted income and profit figures, proactively addressing any shortfalls.
- Monitor stock turnover to maintain a fresh and appealing shop floor.
- Encourage donors to sign up for the Gift Aid scheme.
- Support and motivate volunteers to deliver excellent customer service.
Further responsibilities can be found by downloading the Job Description.
Requirements
- Previous experience in a retail environment.
- Strong customer service skills with the ability to uphold high service standards.
- Ability to recruit, train, and motivate volunteers.
- A valid driving licence and access to a vehicle.
Further requirements can be found in the Person Specification.
Our Benefits include:
- Eligibility to join blue light card discount scheme and Company Shop.
- Life Assurance.
- 27 days holiday pro rated plus bank holiday allowance but expectation to work bank holidays in this role.
- Contributory pension scheme.
- Free access to an employee assistance programme.
- Wellbeing support and access to Mental Health First Aiders.
- £10,000 per year.
- Permanent - Part-time.
Assistant Shop Manager in Blaby employer: Newark
At Rainbows Children’s Hospice, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of children and families facing life-limiting conditions. Our vibrant work culture fosters collaboration and inclusivity, providing ample opportunities for personal and professional growth while ensuring our team feels valued and supported. Located in Blaby, our charity shop not only serves as a vital source of income but also offers unique benefits such as a contributory pension scheme, generous holiday allowance, and access to wellbeing support, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager in Blaby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rainbows Children’s Hospice. Understand their mission and values, and think about how your passion for customer service aligns with their goals. This will show them you’re genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to retail and customer service. Think about specific examples from your past experiences that highlight your skills in managing staff and motivating volunteers. We want you to shine!
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and professional. First impressions matter, especially in a customer-focused role like this one. Show them you take the opportunity seriously!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Assistant Shop Manager role.
We think you need these skills to ace Assistant Shop Manager in Blaby
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service and working with a diverse team. Share specific examples from your past experiences that highlight your dedication to making a difference in people's lives.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities and requirements mentioned in the job description. We want to see how your skills align with what we're looking for in an Assistant Shop Manager.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Newark
✨Know the Mission
Before your interview, take some time to understand Rainbows Children’s Hospice and its mission. Familiarise yourself with their work and how the retail shop contributes to supporting families. This will show your genuine interest in the role and help you connect your passion for customer service with their vital work.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your ability to uphold high service standards, which is crucial for the Assistant Shop Manager role.
✨Volunteer Management Experience
Since the role involves motivating and managing volunteers, be ready to discuss any relevant experience you have in this area. Share stories about how you've recruited, trained, or supported volunteers in the past. This will illustrate your capability to lead a diverse team effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the shop's current challenges, upcoming promotions, or how they measure success. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
