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- Tasks: Manage tenancy duties, support tenants, and ensure compliance with housing regulations.
- Company: Join Newark and Sherwood District Council, dedicated to enhancing community living.
- Benefits: Enjoy competitive pay, flexible working, generous leave, and health perks.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in social housing and a relevant level 4 qualification required.
- Other info: Access to a vehicle is necessary for this role.
The predicted salary is between 25000 - 31000 £ per year.
To work in areas across Newark and Sherwood District with Castle House, Newark as office base. Appointment to this role is subject to a Basic DBS check.
Are you passionate about making a difference in your community? Newark and Sherwood District Council is seeking a dedicated Tenancy Officer to join our team.
Why work for Newark and Sherwood District Council?
- Service Delivery: Be part of a team that places tenants at the core of everything, driving tenant engagement and participation in all service delivery.
- Competitive Benefits: Enjoy a competitive salary, enrolment in the local government pension scheme, and a generous annual leave entitlement starting at 26 days pro rata, increasing with service.
- Work-Life Balance: Benefit from free car parking (until June 2026), family-friendly benefits, flexi-time, hybrid working, and 1 day of paid volunteering leave.
- Health & Wellness: Take advantage of a funded health cashback plan, employee benefits platform, and affordable gym membership at just £10/month.
Your role will involve:
- Managing a range of tenancy duties including creation, enforcement, and sustainability.
- Serving as the primary liaison between tenants and the Council.
- Addressing breaches of tenancy and collaborating with Senior Housing Officers on resolutions.
- Assisting tenants in maintaining their tenancies.
- Taking enforcement action where it is unavoidable.
- Encouraging tenant involvement in engagement activities to amplify their voices.
- Building relationships with partner agencies to connect tenants with essential services.
What are we looking for in successful candidates?
- Proven experience in social housing.
- A relevant level 4 qualification.
- In-depth knowledge of current housing issues and legislation.
- Excellent communication skills.
- Effective organisation and prioritisation skills.
- Effective conflict management skills.
- The ability to provide a high level of customer care.
Due to the nature of the role, you must also have access to a vehicle to enable you to travel around the district.
Join us and make a lasting impact in the lives of our tenants.
For an informal chat, or more information, please contact Carol Dring or Paula Joyce.
Closing Date: 9 May 2025
Interview Date: 19 May 2025
As an employer, we promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce. Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare a disability (as defined under the Equality Act 2010) will be guaranteed an interview provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specification on their application form.
Tenancy Officer employer: Newark & Sherwood District Council
Contact Detail:
Newark & Sherwood District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Officer
✨Tip Number 1
Familiarise yourself with the current housing issues and legislation relevant to the role. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the challenges tenants face.
✨Tip Number 2
Network with professionals in the social housing sector. Attend local events or join online forums where you can connect with current Tenancy Officers or housing professionals to gain insights and advice about the role.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to scenarios involving conflict management and tenant engagement. Think of examples from your past experiences that showcase your skills in these areas.
✨Tip Number 4
Research Newark and Sherwood District Council's initiatives and community projects. Being knowledgeable about their work will show your genuine interest in contributing to the community and aligning with their values.
We think you need these skills to ace Tenancy Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Tenancy Officer. Tailor your application to highlight how your experience aligns with these specific duties.
Highlight Relevant Experience: Emphasise your proven experience in social housing and any relevant qualifications. Use specific examples to demonstrate your knowledge of housing issues and legislation, as well as your communication and conflict management skills.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for making a difference in the community. Explain why you want to work for Newark and Sherwood District Council and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Newark & Sherwood District Council
✨Show Your Passion for Community Engagement
Make sure to express your enthusiasm for making a difference in the community during the interview. Share specific examples of how you've engaged with tenants or communities in the past, as this aligns perfectly with the role's focus on tenant participation.
✨Demonstrate Your Knowledge of Housing Legislation
Prepare to discuss current housing issues and relevant legislation. Brush up on key laws and regulations that affect social housing, as this will showcase your expertise and readiness for the role.
✨Highlight Your Communication Skills
Effective communication is crucial for a Tenancy Officer. Be ready to provide examples of how you've successfully managed conflicts or communicated with diverse groups. This will help illustrate your ability to serve as a liaison between tenants and the Council.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and conflict management abilities. Think of scenarios where you had to enforce tenancy rules or assist tenants in maintaining their tenancies, and be prepared to discuss your approach and outcomes.
