At a Glance
- Tasks: Engage with visitors and enhance their experience through history and culture.
- Company: Join a passionate team at The Palace Theatre and National Civil War Centre.
- Benefits: Enjoy a competitive salary, pension scheme, gym membership, and paid volunteering leave.
- Other info: Flexible relief hours with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while working in a vibrant cultural setting.
- Qualifications: Experience in customer service, sales, and using computerised systems.
The predicted salary is between 25185 - 25583 € per year.
Relief hours. Salary NS4 £25,185-£25,583 per annum, pro rata. Pay Award Pending.
Do you want to help people enhance their lives through history, culture and the arts, in a customer facing role? As a Visitor Information Centre Assistant, you will have visitor service at the heart of every task you perform. You will have experience of engaging with the public and gauging their individual needs whilst delivering business objectives and driving income levels through sales.
Based at The Palace Theatre and National Civil War Centre, you will have experience of sales/telesales/cash handling/computerised till systems and administration duties using Microsoft packages, and of dealing with the public. You will be a self‑motivated team player with the ambition, energy and enthusiasm for delivering our service objectives.
These relief roles are required on an as, and when, basis. You will be working with a professional, committed and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.
Benefits
- Enrolment in the career average local government pension scheme.
- Family-friendly benefits.
- One days’ paid volunteering leave.
- Lifestyle benefits platform.
- Funded health cash plan.
- £10 a month gym membership at one of our gyms in the district.
Veterans/family of forces/ex‑forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the criteria of the post as detailed in the Job Description on their application forms.
Visitor Information Centre Assistant employer: Newark and Sherwood District Council
Join a dynamic team at The Palace Theatre and National Civil War Centre, where your role as a Visitor Information Centre Assistant will not only enhance the visitor experience but also contribute to the rich tapestry of our community's heritage and culture. With a strong focus on employee well-being, we offer family-friendly benefits, a local government pension scheme, and opportunities for personal growth through volunteering and lifestyle perks, making us an excellent employer for those passionate about history and customer service.
Contact Detail:
Newark and Sherwood District Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Information Centre Assistant
✨Tip Number 1
Get to know the venue! Familiarise yourself with The Palace Theatre and National Civil War Centre. This way, when you chat with visitors, you can share interesting facts and make their experience memorable.
✨Tip Number 2
Practice your customer service skills. Engage with friends or family as if they were visitors. Ask them what they need and how you can help. This will boost your confidence for the real deal!
✨Tip Number 3
Show off your sales skills! Brush up on your cash handling and till operation knowledge. If you’ve got experience in sales, think of examples where you’ve successfully met customer needs and driven sales.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Visitor Information Centre Assistant
Some tips for your application 🫡
Show Your Passion for Heritage and Culture:When writing your application, let your enthusiasm for history, culture, and the arts shine through. We want to see how you can connect with visitors and enhance their experience, so share any relevant experiences that highlight your passion!
Highlight Your Customer Service Skills:Make sure to emphasise your experience in engaging with the public and meeting their needs. We’re looking for someone who can deliver excellent visitor service, so include examples of how you've successfully handled customer interactions in the past.
Demonstrate Your Sales Experience:Since driving income levels is part of the role, don’t forget to mention any sales or cash handling experience you have. We want to know how you’ve contributed to sales goals in previous roles, so be specific about your achievements!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on board with our fantastic team at The Palace Theatre and National Civil War Centre!
How to prepare for a job interview at Newark and Sherwood District Council
✨Know Your Audience
Before the interview, research the Visitor Information Centre and its role in promoting heritage and culture. Understand their mission and values so you can align your answers with what they stand for. This shows genuine interest and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully engaged with the public. Highlight situations where you gauged individual needs and delivered exceptional service. This is crucial for a role that revolves around visitor interaction.
✨Familiarise Yourself with Sales Techniques
Brush up on basic sales techniques and be ready to discuss how you can drive income levels through sales. Think of specific instances where you’ve handled cash or used a till system, as this will demonstrate your practical skills relevant to the job.
✨Be Enthusiastic and Self-Motivated
During the interview, let your passion for history, culture, and the arts shine through. Show that you’re a self-motivated team player who’s eager to contribute to the objectives outlined in their Community Plan. A positive attitude can make a lasting impression!
