At a Glance
- Tasks: Coordinate and investigate housing complaints, ensuring fair resolutions and service improvements.
- Company: Join a supportive local government team dedicated to enhancing community living.
- Benefits: Enjoy flexible working, generous leave, gym membership, and a solid pension scheme.
- Other info: Hybrid working options and opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives by improving housing services and resolving issues.
- Qualifications: Experience in customer service or complaints handling, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are now recruiting for a Housing Complaints and Improvement Officer, who will co-ordinate and investigate housing related complaints. You will resolve disputes quickly and fairly, ensuring adherence to policy, the Housing Ombudsman's Complaint Handling Code and regulatory standards, and to ensure learning from complaints is captured and translated into improvements in service.
Responsibilities
- You will be responsible for managing a caseload of stage 1 and stage 2 complaints from customers, including ensuring ongoing actions and compensation awarded are followed up, and highlight and report emerging themes from complaints for further investigation and analysis.
- This may include forming relevant working groups to ensure all relevant input is considered and the appropriate outcomes are delivered.
Qualifications
- You should have a flexible approach to work, be caring and compassionate, be highly organised and accurate and put residents at the heart of what you do in providing excellent customer service.
- You will have demonstrable experience of working in a customer related or complaints handling service, have excellent communication skills and at least 5 GCSEs at C/4 or above, or equivalent and a level 4 housing qualification or a commitment to obtain one.
Benefits
- Enrolment in the career average local government pension scheme.
- Flexi scheme.
- Hybrid working.
- A generous annual leave entitlement that increases with service.
- Family-friendly benefits.
- One days' paid volunteering leave.
- Lifestyle benefits platform.
- Funded health cash plan.
- Free car parking to 31 March 2028.
- £10 a month gym membership at one of our gyms in the district.
Housing Complaints and Improvement Officer in Newark on Trent employer: Newark and Sherwood District Council
As a Housing Complaints and Improvement Officer, you will join a supportive and community-focused organisation that prioritises resident satisfaction and service improvement. With benefits such as flexible working arrangements, generous annual leave, and a commitment to employee development, this role offers a fulfilling career path in a collaborative environment dedicated to making a positive impact in the community.
Contact Details:
Newark and Sherwood District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Complaints and Improvement Officer in Newark on Trent
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We think you need these skills to ace Housing Complaints and Improvement Officer in Newark on Trent
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Newark and Sherwood District Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Newark and Sherwood District Council
✨Get to Know Public Sector Values
Before your interview with Newark and Sherwood District Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Newark and Sherwood District Council.
