At a Glance
- Tasks: Coordinate and investigate housing complaints, ensuring fair resolutions and adherence to policies.
- Company: Join a supportive team dedicated to improving community living standards.
- Benefits: Enjoy flexible working, generous leave, and health benefits including gym membership.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives by resolving housing issues effectively.
- Qualifications: Experience in customer service or complaints handling and strong communication skills required.
The predicted salary is between 32597 - 32597 £ per year.
We are now recruiting for a Housing Complaints Coordinator to co-ordinate and investigate housing related complaints. You will resolve disputes quickly and fairly, ensuring adherence to policy, the Housing Ombudsman’s Complaint Handling Code and regulatory standards, and to ensure learning from complaints is captured.
You will be responsible for managing a caseload of stage 1 complaints from customers, including ensuring ongoing actions and compensation awarded are followed up, and highlight emerging themes from complaints for further investigation and analysis.
You will have demonstrable experience of working in a customer related or complaints handling service, have excellent communication skills and at least 5 GCSEs at C/4 or above, or equivalent. You should have a flexible approach to work, be caring and compassionate, be highly organised and accurate, and put residents at the heart of what you do in providing excellent customer service.
We offer:
- Enrolment in the career average local government pension scheme.
- Flexi scheme.
- Hybrid working.
- A generous annual leave entitlement that increases with service.
- Family-friendly benefits.
- One days’ paid volunteering leave.
- Lifestyle benefits platform.
- Funded health cash plan.
- Free car parking to 31 March 2028.
- £10 a month gym membership at one of our gyms in the district.
You will be working with a professional, committed and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.
As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce. Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms.
We will not accept CVs from unsolicited recruitment agencies. We recommend you submit your application early, as we often receive a large number of applications and therefore we reserve the right to close the advert early.
Closing Date: Friday 3rd July
Interview: 21st and 22nd July
Housing Complaints Coordinator employer: Newark and Sherwood District Council
As a Housing Complaints Coordinator, you will join a supportive and professional team dedicated to delivering exceptional service to our residents. We offer a flexible working environment, generous annual leave, and a range of family-friendly benefits, all aimed at fostering employee well-being and growth. With a commitment to inclusivity and community engagement, this role provides a meaningful opportunity to make a positive impact while developing your career in a forward-thinking organisation.
Contact Details:
Newark and Sherwood District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Complaints Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Newark and Sherwood District Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Newark and Sherwood District Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Housing Complaints Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Newark and Sherwood District Council:Your cover letter is your chance to shine! Tell us why you want to work at Newark and Sherwood District Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Newark and Sherwood District Council!
How to prepare for a job interview at Newark and Sherwood District Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
