At a Glance
- Tasks: Provide 2nd line ICT support, troubleshoot issues, and maintain critical systems.
- Company: Join a forward-thinking Council's ICT & Digital Services team.
- Benefits: Enjoy hybrid working, generous leave, and a £10 gym membership.
- Other info: Inclusive workplace with career growth and volunteering opportunities.
- Why this job: Make a real impact by solving tech problems and supporting users.
- Qualifications: Experience in ICT support and strong troubleshooting skills required.
The predicted salary is between 32597 - 32597 £ per year.
- ICT 2nd Line Support Technician
- ICT & Digital Services
- Permanent, Full-Time, 37 Hours per week
- Pay Award Pending *
A basic DBS check is required for this role.
We are now recruiting for an ICT 2nd Line Support Technician.
Are you an experienced ICT support professional who enjoys solving technical problems, supporting users, and helping to keep critical systems running smoothly?
We're looking for a proactive and customer-focused ICT 2nd Line Support Technician to join our ICT and Digital Services team.
In this role, you will provide second-line technical support across the Council, helping to resolve incidents, maintain ICT infrastructure, and ensure colleagues receive a responsive and reliable service.
You'll work across a wide range of technologies, including end-user devices, Microsoft 365, cloud services, networks, telephony, security platforms, audiovisual systems, and servers.
You'll also play an important role in cyber security, disaster recovery, ICT projects, and the continual improvement of our digital services.
If you enjoy troubleshooting, working with modern technologies, and delivering excellent customer service, we'd love to hear from you.
Responsibilities
- Providing effective 2nd line ICT support, resolving incidents, requests and escalations in line with service standards.
- Installing, configuring, maintaining and supporting ICT hardware, software, applications, endpoints, servers and network services.
- Administering and supporting Microsoft 365, Active Directory, Intune, endpoint security, vulnerability management and related ICT systems.
- Supporting cyber security, disaster recovery, business continuity, IP telephony, contact centre, live streaming and audiovisual services.
- Managing software updates, ICT assets, licensing compliance, technical documentation and knowledge base content.
- Acting as an escalation point for 1st Line Support, providing guidance and mentoring where required.
- Working with suppliers and third parties to resolve faults, support service delivery and maintain accurate records.
- Assisting with ICT projects, upgrades, implementations and service improvements, including out-of-hours support where needed.
The post requires the individual to have regular access to a vehicle to enable travel within and outside the district in support of Council business.
Free staff parking is valid until 31 March 2028.
Qualifications
- Substantial experience working within an ICT support environment.
- Experience diagnosing and resolving hardware, software and endpoint issues.
- Knowledge of Local Area Networks, Wide Area Networks, firewalls, antivirus and backup solutions.
- Experience supporting end users and delivering excellent customer service.
- Knowledge of incident, problem, change, asset and security management practices.
- Good working knowledge of Microsoft operating systems, Microsoft 365, Active Directory, Android and i OS platforms.
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to users with varying levels of technical understanding.
- Ability to organise, prioritise and manage competing workloads effectively.
- A willingness to learn, develop and keep up to date with new technologies and industry developments.
- GCSEs (or equivalent) in English and Mathematics, or relevant work experience.
Benefits
- Enrolment in the career average local government pension scheme.
- Flexi scheme.
- Hybrid working.
- A generous annual leave entitlement that increases with service.
- Family-friendly benefits.
- One days’ paid volunteering leave.
- Lifestyle benefits platform.
- Funded health cash plan.
- Free car parking to 31 March 2028.
- £10 a month gym membership at one of our gyms in the district.
*Pay Award from 1 April 2026 still under negotiation.
As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.
Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms.
- Interview: W/C 3rd August 2026
- #J-18808-Ljbffr
2nd Line Support Technician employer: Newark and Sherwood District Council
Newark and Sherwood District Council is an exceptional employer, offering a supportive and inclusive work environment in the picturesque town of Newark. With a strong commitment to employee well-being, we provide flexible hybrid working options, generous leave entitlements, and a range of lifestyle benefits, all while fostering professional growth through engaging internal activities and a culture that values every team member. Join us in making a meaningful impact on our community while enjoying the beauty of Nottinghamshire's parks and attractions.
Contact Details:
Newark and Sherwood District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Newark and Sherwood District Council values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Newark and Sherwood District Council might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Newark and Sherwood District Council!
✨Direct Apply to Newark and Sherwood District Council
Let's not forget to apply directly through the Newark and Sherwood District Council website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Newark and Sherwood District Council.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Newark and Sherwood District Council. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Newark and Sherwood District Council
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
