At a Glance
- Tasks: Help fashion brands use AI in their design workflows and run tailored demos.
- Company: Join NewArc, a cutting-edge AI design platform for the fashion industry.
- Benefits: Remote work, flexible hours, and a chance to shape the future of fashion design.
- Other info: Work in a dynamic startup environment with growth opportunities.
- Why this job: Combine your passion for fashion and AI while making a real impact.
- Qualifications: Experience in fashion design or customer success is a plus.
The predicted salary is between 40000 - 50000 € per year.
About NewArc
NewArc is an end-to-end AI design platform for fashion. Customers use NewArc from early concept exploration and design development through to final product storytelling and presentation. We work with fashion brands, retailers, footwear, accessories, and product development teams. We are looking for someone who can help our prospects and customers understand how to use NewArc in their real design workflow.
About the role
This is a customer-facing role for someone who understands fashion, design, product development, or creative workflows, and is excited about AI. You will help prepare and run tailored demos, onboard new customers, support proof-of-concept projects, and run office hours with design teams. This is not a sales role. It is a practical role at the intersection of fashion, design, AI, customer success, and workflow consulting. You will work closely with the founder and gradually take over more of the customer-facing workflow.
What you will do
- Research prospective customers before demos.
- Prepare tailored demo plans for different categories, such as fashion, footwear, bags, accessories, or homeware.
- Create or prepare demo assets, prompts, workflows, and examples.
- Join and eventually run customer demos.
- Help customers understand how NewArc can fit into their design process.
- Support proof-of-concept projects.
- Run discovery calls, onboarding sessions, office hours, and review workshops.
- Answer customer questions and help them get better results from the platform.
- Monitor customer usage and spot adoption risks or expansion opportunities.
- Turn repeated customer questions into reusable guides, workflows, and demo materials.
- Share customer feedback with the product team.
What we are looking for
You may be a good fit if you have experience in one or more of these areas:
- Fashion design
- Product development
- Accessories, footwear, bags, apparel, or homeware
- Fashion technology
- Design operations
- Creative workflow consulting
- Customer success or onboarding for creative/fashion software
- PLM, CLO3D, Browzwear, or similar tools
What matters most
We are looking for someone who is:
- Visually sharp and able to judge whether an image looks good, realistic, and relevant
- Comfortable speaking with designers, design leads, and product teams
- Organised and reliable
- Good at preparing before customer calls
- Clear in writing and follow-up
- Practical and hands-on
- Able to explain software in simple language
- Interested in how fashion teams actually work
- Comfortable working in a startup environment
What success looks like
After the first few months, you should be able to:
- Prepare a tailored demo for a new prospect with limited support
- Understand a customer’s design workflow and suggest relevant NewArc use cases
- Run onboarding or office hours calls confidently
- Help customers get better results from the platform
- Keep proof-of-concept projects organised and moving forward
Nice to have
- Experience working with fashion brands or retailers.
- Experience training teams or running workshops.
- Experience with AI image tools.
- Experience in SaaS, customer success, pre-sales, or implementation.
- Experience working remotely with customers across different time zones.
Working style
This is a remote role, but strong overlap with UK working hours is important. Some calls may be with customers in the US, so occasional later calls may be required.
Probation
The role includes a 3-month probation period. During this time, we will assess role fit, customer-facing ability, product understanding, organisation, and ability to take ownership of demos, onboarding, and proof-of-concept support.
How to apply
Please send:
- Your CV
- A short note explaining why this role is interesting to you
- Any relevant examples of fashion, design, customer-facing, training, or technology work you have done
Fashion AI Design Consultant (Remote, UK/Europe) in London employer: NewArc
At NewArc, we pride ourselves on being an innovative employer that champions creativity and collaboration in the fashion tech space. Our remote work culture fosters flexibility and inclusivity, allowing you to thrive while working closely with passionate professionals who are dedicated to transforming the design process through AI. With ample opportunities for personal and professional growth, you'll be empowered to make a meaningful impact in the fashion industry from the comfort of your own home.
StudySmarter Expert Advice🤫
We think this is how you could land Fashion AI Design Consultant (Remote, UK/Europe) in London
✨Tip Number 1
Do your homework! Before any demo or call, research the prospective customer. Understand their brand, their design process, and what challenges they might face. This will help us tailor our approach and show them exactly how NewArc can fit into their workflow.
✨Tip Number 2
Practice makes perfect! Prepare tailored demo plans and create engaging demo assets that resonate with different categories like fashion or accessories. The more we rehearse, the more confident we’ll be when it’s time to shine in front of the customer.
✨Tip Number 3
Be a great listener! During calls, pay attention to customer feedback and questions. This not only helps us address their needs better but also allows us to create reusable guides and workflows for future customers. It’s all about building that relationship!
✨Tip Number 4
Stay organised! Keep track of proof-of-concept projects and monitor customer usage. Spotting adoption risks early can help us proactively support our customers and ensure they get the best results from NewArc. Let’s keep everything moving smoothly!
We think you need these skills to ace Fashion AI Design Consultant (Remote, UK/Europe) in London
Some tips for your application 🫡
Craft a Compelling CV:Make sure your CV highlights your experience in fashion, design, or customer success. Tailor it to show how your skills align with what we’re looking for at NewArc. Remember, we want to see how you can fit into our creative workflows!
Write a Personal Note:In your short note, let us know why this role excites you! Share your passion for fashion and AI, and how you envision contributing to our team. We love seeing genuine enthusiasm and creativity in applications.
Showcase Relevant Work:Include examples of your previous work that relate to fashion, design, or customer-facing roles. Whether it's a project, a demo, or a workshop you've led, we want to see how you’ve made an impact in similar areas.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at NewArc!
How to prepare for a job interview at NewArc
✨Know Your Stuff
Before the interview, dive deep into NewArc's platform and understand how it fits into the fashion design workflow. Familiarise yourself with the types of customers they serve and think about how you can help them use the platform effectively.
✨Tailor Your Approach
Prepare to discuss specific examples from your experience that align with the role. Think about how you've helped customers in the past, especially in fashion or design contexts, and be ready to share tailored demo ideas that could resonate with potential clients.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex concepts in simple terms. Be clear and concise in your responses during the interview, and don’t hesitate to ask clarifying questions if needed.
✨Be Ready for Practical Scenarios
Expect to discuss real-world scenarios where you might need to onboard a new customer or run a demo. Think through how you would approach these situations and be prepared to showcase your organisational skills and hands-on approach.
