09th October, 2026
About the role
This is a practical, varied role for someone who takes pride in getting the details right and enjoys helping people. You will report to the South Island Sales and Distribution Manager and work closely with our Auckland-based Samples team, sales teams, customer services, dispatch and marketing.
Day to day, you will:
- Keep stock on the shelves: review stock of sample chips, folders, keychains, brochures and boards, and place weekly orders with our Auckland samples team so we never run out, planning ahead for travel-related demand spikes with the sales and specification teams.
- Check and receive: make sure incoming stock is as ordered, and correctly identified, and quality-check samples (arranging remakes where needed).
- Assemble and merchandise: update returned sample folders and put together new sample boards and boxes, keeping the Samples Room tidy and efficient.
- Dispatch quickly: respond promptly and courteously to sample requests from the website, our internal samples portal and email, and send them by the most effective route.
- Support marketing: help with product launches, events and the dispatch of marketing collateral.
- Track and report: process orders in the system and provide a monthly report on the number and type of samples dispatched.
About you
- Proven organisational skills and a keen eye for detail
- Experience in a customer-facing role
- Working knowledge of Excel and comfort with computer-based work
- Willing to get hands-on and work as part of a team
- Excellent communication skills, able to build relationships at all levels
- A high standard of written and spoken English
- A sense of humour, and the ability to stay calm and professional when the unexpected happens.
- Previous experience in an organisation where samples are a key part of the sales process (advantageous but not necessary)
About us:
New Zealand Panels Group is a leading manufacturer and distributor of decorative interior panel products used by the joinery industry. We also supply high pressure laminates, porcelain and engineered stone benchtop materials along with a range of substrates and stainless-steel products. Specified by New Zealand's top architects and designers, our products can be found in projects built by the country's leading residential and commercial builders.
Working at NZPG is great! Our staff benefits include:
- Employee Assistance Program
- Staff Recognition Awards
- Employee Referral Program
- Employee Suggestion Program
- Long Service Payments
- Health Insurance Discount
- Free Annual Health Checks
Samples Coordinator in Canterbury employer: New Zealand Panels Group
Mercer is an exceptional employer, offering a supportive work culture that prioritises safety, quality, and continuous improvement. Located in Christchurch, employees benefit from a range of perks including discounted health insurance, free annual health checks, and a strong focus on employee wellbeing through various programmes. With opportunities for personal and professional growth, Mercer empowers its team to make a meaningful impact within a well-respected Kiwi brand.
