At a Glance
- Tasks: Be the go-to person for customer queries about our stylish sinks, taps, and benchtops.
- Company: Join New Zealand Panels Group, a leader in decorative interior panel products.
- Benefits: Enjoy health insurance discounts, free parking, and staff discounts.
- Other info: Great opportunity for career growth in a collaborative environment.
- Why this job: Make a real difference by providing top-notch customer service in a supportive team.
- Qualifications: Previous customer service experience and strong communication skills are a must.
The predicted salary is between 30000 - 40000 € per year.
About us: New Zealand Panels Group is a leading manufacturer and distributor of decorative interior panel products used by the joinery industry. We also supply high pressure laminates, porcelain and engineered stone benchtop materials along with a range of substrates and stainless-steel products. Specified by New Zealand's top architects and designers, our products can be found in projects built by the country's leading residential and commercial builders.
We are looking for a motivated and customer-focused Customer Services Representative to join our team on a six-month fixed-term contract based in Christchurch.
In this role, you will be the first point of contact for customers, supporting enquiries relating to our range of sinks, taps, and benchtops. You will work closely with customers and internal teams to ensure a smooth and professional customer experience from enquiry through to resolution.
Key Responsibilities- Respond to customer enquiries via phone and email in a timely and professional manner
- Provide product information and support for sinks, taps, and benchtops
- Process orders, returns, and warranty enquiries accurately
- Coordinate with internal teams to resolve customer issues
- Maintain accurate customer records and communication notes
- Assist with follow-up and after-sales support
- Support the wider sales and operations teams as required
- Previous experience in customer service, customer support, or administration
- Strong communication and problem-solving skills
- Ability to manage multiple tasks and priorities
- High attention to detail and accuracy
- Confident using computer systems and Microsoft Office
- Experience in building products, kitchens, plumbing, interiors, or related industries would be advantageous but not essential
- Positive attitude with a strong focus on customer satisfaction
- Supportive and collaborative team environment
- Opportunity to work with quality kitchen products
- Christchurch-based role with an established business
If you’re passionate about helping others and providing great service, we would love to hear from you. We’re one team, working together, making it happen!
Working at NZPG is great! Our staff benefits include:
- Employee Assistance Program
- Recognition Awards
- Employee Referral Program
- Employee Suggestion Program
- Long Service Payments
- Health Insurance Discount
- Free Annual Health Checks
- Staff discounts
- Free parking on site
Customer Service Representative - Mercer (Fixed-term) in Canterbury employer: New Zealand Panels Group
At New Zealand Panels Group, we pride ourselves on being an excellent employer, offering a supportive and collaborative team environment in Christchurch. Our commitment to employee growth is reflected in our various benefits, including health insurance discounts, recognition awards, and opportunities for professional development, making it a rewarding place for those passionate about customer service and quality products.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Mercer (Fixed-term) in Canterbury
✨Tip Number 1
Get to know the company! Research New Zealand Panels Group and their products. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills. As a Customer Service Representative, you'll need to be clear and confident. Role-play with a friend or use online resources to sharpen your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at NZPG.
We think you need these skills to ace Customer Service Representative - Mercer (Fixed-term) in Canterbury
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service or support. We want to see how you've handled enquiries and resolved issues, so share specific examples that showcase your problem-solving skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Professional Yet Personable:When writing your application, strike a balance between professionalism and a friendly tone. We’re looking for someone who can connect with customers, so let your personality shine through while keeping it professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at New Zealand Panels Group
✨Know Your Products
Familiarise yourself with the range of sinks, taps, and benchtops that New Zealand Panels Group offers. Being able to discuss these products confidently will show your genuine interest in the role and help you answer customer queries effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've successfully handled customer enquiries or resolved issues. Highlight your communication and problem-solving skills, as these are crucial for a Customer Service Representative.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but also understanding them fully before responding. It’s a key skill for managing customer interactions and ensuring satisfaction.
✨Emphasise Teamwork
Since the role involves coordinating with internal teams, be ready to discuss how you’ve worked collaboratively in the past. Share specific instances where teamwork led to successful outcomes, showing that you can contribute positively to their supportive environment.
