At a Glance
- Tasks: Be the friendly voice for customers, helping with sinks and benchtops inquiries.
- Company: Join a leading manufacturer in the decorative interior panel industry.
- Benefits: Collaborative team environment and opportunity to work with quality kitchen products.
- Other info: Based in Christchurch, this is a six-month fixed-term contract.
- Why this job: Make a real difference by providing exceptional customer service every day.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
Join Mercer and help deliver exceptional customer service that makes a real difference every day.
New Zealand Panels Group is a leading manufacturer and distributor of decorative interior panel products used by the joinery industry. We also supply high pressure laminates, porcelain and engineered stone benchtop materials along with a range of substrates and stainless-steel products. Specified by New Zealand's top architects and designers, our products can be found in projects built by the country's leading residential and commercial builders.
We are looking for a motivated and customer-focused Customer Services Representative to join our team on a six-month fixed-term contract based in Christchurch. In this role, you will be the first point of contact for customers, supporting enquiries relating to our range of sinks, taps, and benchtops. You will work closely with customers and internal teams to ensure a smooth and professional customer experience from enquiry through to resolution.
Key Responsibilities- Respond to customer enquiries via phone and email in a timely and professional manner
- Provide product information and support for sinks, taps, and benchtops
- Process orders, returns, and warranty enquiries accurately
- Coordinate with internal teams to resolve customer issues
- Maintain accurate customer records and communication notes
- Assist with follow-up and after-sales support
- Support the wider sales and operations teams as required
- Previous experience in customer service, customer support, or administration
- Strong communication and problem-solving skills
- Ability to manage multiple tasks and priorities
- High attention to detail and accuracy
- Confident using computer systems and Microsoft Office
- Experience in building products, kitchens, plumbing, interiors, or related industries would be advantageous but not essential
- Positive attitude with a strong focus on customer satisfaction
- Supportive and collaborative team environment
- Opportunity to work with quality kitchen products
- Christchurch-based role with an established business
If you’re passionate about helping others and providing great service, we would love to hear from you.
Customer Care Rep – Sinks & Benchtops (6-Month Contract) in Canterbury employer: New Zealand Panels Group
At New Zealand Panels Group, we pride ourselves on fostering a supportive and collaborative work environment where our employees can thrive. As a Customer Care Representative in Christchurch, you will have the opportunity to engage with quality kitchen products while contributing to a team that values customer satisfaction and professional growth. With a focus on employee development and a commitment to excellence, we offer a rewarding experience for those passionate about making a difference in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Rep – Sinks & Benchtops (6-Month Contract) in Canterbury
✨Tip Number 1
Get to know the company! Research New Zealand Panels Group and their products. Understanding their range of sinks, taps, and benchtops will help you connect with the team and show your genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Care Rep, you'll need to respond to enquiries professionally. Try role-playing common customer scenarios with a friend to boost your confidence and refine your problem-solving skills.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the company culture and what it takes to succeed in the role. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Care Rep – Sinks & Benchtops (6-Month Contract) in Canterbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Rep role. Highlight your previous customer service experience and how it relates to handling enquiries about sinks, taps, and benchtops. We want to see how you can make a difference!
Show Off Your Communication Skills:Since you'll be the first point of contact for customers, it's crucial to demonstrate your strong communication skills. Use clear and professional language in your application to show us you can handle customer queries effectively.
Highlight Your Problem-Solving Abilities:In your application, share examples of how you've successfully resolved customer issues in the past. We love seeing candidates who can think on their feet and provide solutions, especially in a fast-paced environment like ours.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at New Zealand Panels Group
✨Know Your Products
Familiarise yourself with the range of sinks, taps, and benchtops that the company offers. Being able to discuss product features and benefits will show your genuine interest and help you stand out as a knowledgeable candidate.
✨Practice Customer Scenarios
Prepare for the interview by thinking through common customer service scenarios. Consider how you would handle enquiries, complaints, or returns. This will demonstrate your problem-solving skills and ability to manage multiple tasks effectively.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers, practice articulating your thoughts clearly and confidently. Use examples from your past experiences to illustrate your strong communication skills and how they’ve helped resolve customer issues.
✨Emphasise Team Collaboration
Highlight your ability to work well within a team. Share examples of how you've collaborated with others in previous roles to ensure a smooth customer experience. This will align with the company's focus on teamwork and support.
