At a Glance
- Tasks: Lead high-performing teams and create a positive culture focused on quality service delivery.
- Company: Join the Ministry of Social Development, a people-centred organisation making a difference.
- Benefits: Competitive salary, supportive environment, and opportunities for personal and professional growth.
- Other info: Attend our Kai Kōrero evening to learn more about the role and connect with our team.
- Why this job: Make a real impact in communities while developing your leadership skills.
- Qualifications: Experience in leading teams and strong relationship-building skills required.
The predicted salary is between 38100 - 152296 £ per year.
What you’ll do | He aha tāu e mahi ana
- Lead and develop high-performing teams in a complex, people-focused environment
- Create a positive, motivating, and accountable culture focused on quality service delivery
- Collaborate with regional leaders to deliver a consistent “one team” approach
- Support and uplift staff capability, performance, and wellbeing
- Manage resources and budgets, ensuring timely reporting and sound decision-making
- Represent MSD professionally in regional initiatives and community engagement
- You may also contribute to local or regional projects and engage with community partners, local government, and other stakeholders to support positive outcomes for whānau.
You are an experienced people leader with a strong understanding of service delivery and operational leadership. You bring sound judgement, clear communication, and the ability to lead through complexity.
What you bring | Ōu pūmanawatanga
- Proven experience leading and developing high-performing teams
- Strong relationship-building skills across diverse internal and external stakeholders
- The ability to communicate effectively with different audiences
- Experience managing performance, budgets, and reporting requirements
- A commitment to MSD values and mana-enhancing service delivery
- An understanding of MSD's purpose and the services we provide to New Zealanders
- An understanding of Te Ao Māori and delivering culturally responsive services for iwi and whānau.
Kai Kōrero Evening Details
We are hosting a Kai Kōrero evening Wednesday 26 August 2026, at the Kirikiriroa Service Centre. During this hui we will share MSD's purpose, vision and values, and provide insight into the role of Manager Client Service Delivery. This is a great opportunity to learn more, ask questions, and connect with our team.
Registrations close: 1pm Tuesday 25 August 2026. Details: Kirikiriroa Service Centre, 820 Victoria Street, Hamilton, Wednesday 26 August 2026, 5pm - 7pm. If you wish to attend, please register your interest by emailing your full contact details to katie.mccreesh002@msd.govt.nz. We look forward to seeing you there.
Position Description | He Whakaahuatanga Tūnga
You can copy and paste the link into your browser: Position Description
Salary | Utu-ā-tau: 122,381.00 - 152,296.00 Salary aligned to experience, capability, and leadership impact.
Applications close | Ka kati ngā tono hei te: 11.59pm Monday 31 August 2026
About us | Mō mātou
The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities. As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
How to apply | Me pēhea te tuku tono
Before you submit your application, please take a moment to review our guidance to understand how AI can best support your application. Candidate Guidance - Responsible AI use in recruitment. To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form. Note: Your cover letter will be a key part of our assessment process. Please highlight how your skills and experience relate to the key responsibilities listed in the position description and job advertisement. All applications must be made online. If this is not possible or if you have any queries, please contact Katie - Executive Assistant to the Regional Director, Waikato on katie.mccreesh002@msd.govt.nz. Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Joining us | Ko te hono mai
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here. If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
Manager Client Service Delivery | Te Rohe o Waikato | Kirikiriroa Service Centre in Cambridge employer: New Zealand Ministry of Social Development
At MSD, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. As a Programme Coordinator based in the vibrant CBD and Canterbury Service Centres, you will have the opportunity to make a meaningful impact on the lives of job seekers while enjoying competitive salary packages and professional growth opportunities. Our commitment to diversity and employee wellbeing ensures that every team member is valued and empowered to thrive in their role.
Contact Details:
New Zealand Ministry of Social Development Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Manager Client Service Delivery | Te Rohe o Waikato | Kirikiriroa Service Centre in Cambridge
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at New Zealand Ministry of Social Development!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at New Zealand Ministry of Social Development.
We think you need these skills to ace Manager Client Service Delivery | Te Rohe o Waikato | Kirikiriroa Service Centre in Cambridge
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at New Zealand Ministry of Social Development. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to New Zealand Ministry of Social Development and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at New Zealand Ministry of Social Development. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to New Zealand Ministry of Social Development's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at New Zealand Ministry of Social Development
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with New Zealand Ministry of Social Development.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at New Zealand Ministry of Social Development will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact New Zealand Ministry of Social Development and how you would contribute to adapting HR strategies.
