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- Tasks: Support clients through their recovery journey, engaging with providers and reviewing medical information.
- Company: ACC is dedicated to helping New Zealanders and visitors recover from injuries with a focus on diversity and inclusion.
- Benefits: Enjoy a competitive salary, superannuation, and a supportive team environment with training opportunities.
- Why this job: Make a real impact in people's lives while working in a collaborative and caring culture.
- Qualifications: Experience in mental health, client engagement, and building relationships is essential.
- Other info: Applications close on 6 August 2025; apply early for the best chance!
The predicted salary is between 50000 - 60000 £ per year.
Recovery Partner Mental Injury – Christchurch at Accident Compensation Corporation, Canterbury
- Partnering with clients and whanau
- Are you resilient, detail-oriented, and able to meet deadlines?
- Do you thrive in a dynamic, supportive team?
Please note that much of this role will be desk and telephony based
About this role | Mō te tūranga mahi
The Sensitive Claims Service provides support to anyone in Aotearoa New Zealand, including visitors to the country who have experienced sexual abuse or assault in New Zealand.
The Recovery Partner Mental Injury team acts as a facilitator between clients, treatment providers, suppliers, and other agencies.
In this position, you will work with clients throughout their recovery process. The role includes engaging in discussions with clients and providers, as well as reviewing medical information and provider reports. You will identify individual client needs and preferences and align these with the entitlements and services funded by ACC or other contracted agencies. Tasks include approving clinical recommendations or offering feedback to providers and clients on available options, supporting informed decision-making and managing expectations proactively.
Sensitive claims can be complex and may require extended timeframes. Effective prioritisation, proactive time management, analytical review of information, and sound judgement within established guidelines are essential for this position.
The role may involve exposure to challenging information. ACC provides a collaborative environment and access to various support mechanisms, including training and professional supervision.
The Indicative salary ~ $77,502 + $6,975 (9%) superannuation
Start date: | Rā Timata: Monday 29 September 2025
About you | Mōu
With complex mental injury clients, you understand the importance of the very first engagement with ACC and managing the client through the most acute immediate engagement with us and will continue to manage and partner the client until their needs stabilise.
Important Skills Nga Pūkenga Motuhake
- Understanding of mental injury and client engagement through appropriate communications, engagement and building trust
- Managing a complex workload, which incorporates empathy and trust while providing robust and appropriate well-being services
- Experience establishing and building relationships with clients and family – understanding the importance diversity and inclusion through recovery
- Proven experience in creating effective partnerships across the health sector to achieve meaningful client outcomes.
About us | Mō mātou
ACC exists to support people – we help prevent injuries and get New Zealanders and visitors back to everyday life if they\’ve had an accident
At ACC, we embrace the rich tapestry of Aotearoa New Zealand cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work.
Join us – an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.
Applications close | Rā Kati
Applications close at 11:55pm on Wednesday, 6 August 2025, but screening and interviews may begin earlier. Interested candidates are encouraged to submit their applications as early as possible.
If you encounter accessibility issues when submitting your application, please email hrhelp@acc.co.nz
Please note: Applications will only be accepted through our Career website online.
Late Applications will not be accepted
Note: You may be redirected to the employer\’s careers website.
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Recovery Partner Mental Injury - Christchurch employer: New Zealand Government
Contact Detail:
New Zealand Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Partner Mental Injury - Christchurch
✨Tip Number 1
Familiarise yourself with the principles of mental injury and the specific challenges faced by clients. Understanding these nuances will help you engage more effectively during interviews and demonstrate your empathy and commitment to supporting clients.
✨Tip Number 2
Network with professionals in the health sector, especially those who work with sensitive claims. Building relationships can provide insights into the role and may even lead to referrals or recommendations that could strengthen your application.
✨Tip Number 3
Prepare for potential interview scenarios by practising how you would handle complex client situations. This will showcase your problem-solving skills and ability to manage challenging information, which are crucial for this role.
✨Tip Number 4
Research ACC's values and commitment to diversity and inclusion. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly understands and embodies their mission.
We think you need these skills to ace Recovery Partner Mental Injury - Christchurch
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Recovery Partner Mental Injury position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in mental health, client engagement, and building relationships. Use specific examples that demonstrate your ability to manage complex workloads and provide empathetic support.
Showcase Your Skills: Make sure to mention your skills in prioritisation, time management, and analytical review. These are crucial for the role, so provide examples of how you've successfully used these skills in past positions.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for supporting clients through their recovery process. Make it personal and reflect your understanding of the challenges faced by individuals with mental injuries.
How to prepare for a job interview at New Zealand Government
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Recovery Partner Mental Injury. Familiarise yourself with the sensitive claims process and the importance of client engagement, as this will help you answer questions more effectively.
✨Show Empathy and Trust-Building Skills
During the interview, demonstrate your ability to build relationships with clients and their families. Share examples from your past experiences where you successfully managed complex workloads while maintaining empathy and trust.
✨Prepare for Challenging Topics
Given the nature of the role, be prepared to discuss how you would handle sensitive information and challenging situations. Think about strategies you can use to support clients through difficult times and how you would manage your own emotional responses.
✨Highlight Your Teamwork Abilities
ACC values collaboration, so be ready to talk about your experience working in a team environment. Provide examples of how you've partnered with others in the health sector to achieve positive outcomes for clients.
