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- Tasks: Support clients in their recovery journey and develop tailored rehabilitation plans.
- Company: Join ACC, a leading organisation dedicated to helping New Zealanders recover from injuries.
- Benefits: Enjoy a starting salary of $70,000, flexible work options, and wellness programmes.
- Why this job: Make a real impact by helping others regain independence in a supportive environment.
- Qualifications: Strong communication skills and a curious mindset; experience in case management is a plus.
- Other info: Work Monday to Friday with no nights or weekends; enjoy a positive, inclusive workplace.
The predicted salary is between 42000 - 84000 £ per year.
Recovery Coordinator – Supported/ Integrated at Accident Compensation Corporation, Canterbury
- Facilitate the support your clients need to return to independence
- Stable role with variety and room to develop your career in case management
- Start-date of Monday 15 September 2025
About the role
Our case numbers are increasing, so we are seeking your assistance.
As a Recovery Coordinator, you will serve as the primary point of contact for a caseload of clients requiring individual support due to the nature of their injuries or needs.
Our Recovery Teams work 1:1 with clients and act as the facilitator between Providers, Employers and Communities to assist with their recovery and remove roadblocks.
As a Recovery Coordinator you can also specialise in various areas.
For example:
Our Integrated Recovery team assists clients who have been unemployed long-term and possess favourable rehabilitation prospects. Each client is assigned a dedicated Recovery Coordinator to provide individualized support in injury recovery. Coordinators collaborate with providers, employers, and communities to facilitate recovery and remove barriers. The Integrated Recovery team supports clients with claims exceeding 365 days.
In this role you will:
- Work closely with recovering clients, their families, providers, and employers.
- Communicate via phone, email, or occasionally in person.
- Develop a comprehensive rehabilitation plan to address obstacles and promote recovery.
- Help clients achieve meaningful progress toward their goals.
About you
You might be an administrator or work in a customer-focused industry aiming to advance your career. Our diverse client base means we value representing our communities; even if you don\’t meet all requirements, please apply. You may bring:
Important Skills
- Excellent communication skills: Engage and support clients while explaining complex technical information clearly.
- Curious mindset: Eager to learn and apply complex legislation and technical details.
- Flexible and adaptable: Strong time management and ability to adjust plans for client needs.
- Personal resilience: Support clients in challenging circumstances without taking it home.
- Clean New Zealand driver\’s license: Travel to clients as needed.
- Experience in case management or working in the public sector is a bonus but not a requirement!
What can I expect?
The starting salary for this role is $70,000 PLUS a 9% superannuation contribution, and we conduct annual performance reviews linked to pay increases. Our team receives a range of benefits including wellness and employee discount programmes.\’We are also committed to providing you:
Work-life balance
- Only work Monday to Friday – no nights, no weekends, no public holidays
- After working with us for 6 months, work from home up to 3 days per week (we provide you with the technology to support this)
- 1 paid volunteer day per year – get paid to give back to your community!
Positive working environment
- An open-plan office designed with spaces for both teamwork and individual focus
- Encouraging leadership with regular coaching sessions
- Employee networks to support our colleagues from diverse backgrounds.
If successful, you will be working 40 hours per week: Monday to Friday between the hours of 8am and 5:30pm.
About us
ACC exists to support people – we help prevent injuries and get New Zealanders and visitors back to everyday life if they\’ve had an accident
At ACC, we embrace the rich tapestry of Aotearoa New Zealand cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work.
Join us – an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.
Applications close
Applications will close\’at 11.55pm on\’Sunday 20 July 2025 and will\’ only be accepted when submitted through our Career Website . If you encounter accessibility issues when submitting your application, please email hrhelp@acc.co.nz
Late applications will not be accepted
Please be aware that this role does not meet the criteria for an Accredited Employer Work Visa application right now. If you are successful, you will need to provide proof of your eligibility to work in New Zealand.
Note: You may be redirected to the employer\’s careers website.
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Recovery Coordinator - Supported/ Integrated employer: New Zealand Government
Contact Detail:
New Zealand Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Coordinator - Supported/ Integrated
✨Tip Number 1
Familiarise yourself with the principles of case management and recovery support. Understanding the frameworks and methodologies used in this field will help you engage more effectively during interviews and discussions.
✨Tip Number 2
Network with professionals already working in recovery coordination or related fields. Attend local workshops or seminars to connect with others, as personal recommendations can often lead to job opportunities.
✨Tip Number 3
Demonstrate your communication skills by preparing to discuss real-life scenarios where you've successfully supported clients or resolved conflicts. This will showcase your ability to handle the responsibilities of a Recovery Coordinator.
✨Tip Number 4
Research ACC's values and mission to align your personal goals with theirs. Showing that you understand and resonate with their commitment to supporting New Zealanders will make you a more appealing candidate.
We think you need these skills to ace Recovery Coordinator - Supported/ Integrated
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Recovery Coordinator. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in case management or customer-focused roles. Emphasise your communication skills, adaptability, and any experience working with diverse communities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the role. Mention specific examples of how you've supported clients in challenging situations and your eagerness to learn and grow in this field.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at New Zealand Government
✨Showcase Your Communication Skills
As a Recovery Coordinator, excellent communication is key. Be prepared to demonstrate how you can engage with clients and explain complex information clearly. Use examples from your past experiences where you've successfully communicated with diverse groups.
✨Demonstrate Your Curiosity
The role requires a curious mindset to learn and apply complex legislation. During the interview, express your eagerness to understand the intricacies of case management and how you stay updated on relevant laws and practices.
✨Highlight Your Flexibility
Adaptability is crucial in this role. Share instances where you've had to adjust your plans or approach based on client needs. This will show that you can handle the dynamic nature of the job effectively.
✨Emphasise Personal Resilience
Working with clients in challenging circumstances can be tough. Discuss how you maintain your resilience and support clients without letting it affect your personal life. This will demonstrate your ability to manage stress and remain focused on client recovery.
