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- Tasks: Help New Zealanders with identity services like passports and citizenship applications.
- Company: Join the Department of Internal Affairs, making a real difference in people's lives.
- Benefits: Enjoy a competitive salary, career development, and a supportive work culture.
- Why this job: Be part of a dynamic team that values customer service and community impact.
- Qualifications: Must be a New Zealand citizen; customer service experience is a plus.
- Other info: Work in Christchurch with opportunities for growth and learning.
The predicted salary is between 55000 - 70000 £ per year.
Life and Identity Services Officer at Department of Internal Affairs, Canterbury
Type:\’Permanent\’
Hours:\’Full time\’
Location:\’ Christchurch
Business Group: Services and Access / Operations Delivery\’
Branch:\’Regulatory and Identity Services
Salary:\’$62,947 – $78,334\’
This band has a pay range from 90% to 112%. You will likely be placed on or about step 1 of this band, depending on your experience and transferrable skills. Step 1 is $62,947pa.\’
Candidates must have New Zealand Citizenship to be considered for this role. \’
Department of Internal Affairs – Te Tari Taiwhenua makes a real difference to the lives of New Zealanders – and our Life and Identity Services Officers make this happen on a daily basis.\’
As a Life and Identity Services Officer (LISO), you\’ll be part of dynamic teams delivering essential services that touch the lives of New Zealanders every day. From\’Passport and Citizenship\’to\’RealMe Verified Identities as well as Births, Deaths, and Marriages, you\’ll help ensure our customers receive seamless, high-quality support across a wide range of identity services.
You will initially be working on the\’frontline-connecting with customers via phone, email, or in person-and once skilled, also working behind the scenes to\’assess applications and ensure the products we send out are up to standard, your contribution helps shape the trusted reputation of the Regulatory and Identity Services Branch at the Department of Internal Affairs.
If you\’re passionate about people, thrive in a fast-paced environment, and want to be part of something meaningful, we\’d love to have you on board.
We are seeking a number of motivated and engaged people to join our teams based at 120 Hereford Street, Christchurch.
This recruitment round is seeking action orientated, energetic, and customer-focused people to support New Zealanders through every step of applying for and renewing their passport.
To be successful in this role you will be service delivery orientated – willing to learn and understand the unique needs of our customers (New Zealand citizens and people wanting to be citizens). Your experience might come from customer service or administration type roles which will have provided you with transferrable skills.\’
You will have proven you are able to consistently meet high standards of accuracy, timeliness and are able to follow operating policies and procedures when accessing and making decisions on customer requests and applications.\’
With your strong customer focus, you will champion the needs of our customers, identifying opportunities to improve both our services and access to them. You will be comfortable supporting and assisting our customers to transact in a digital environment.
\’The Department of Internal Affairs – Te Tari Taiwhenua is committed to being a high performing organisation and a great place to work and provides opportunity for our people to experience genuine job satisfaction and contribute to making New Zealand better for New Zealanders.\’We support a culture of development and continuous improvement.\’
We are an equal opportunity employer that recognise a diverse and inclusive workforce contributes to better outcomes for New Zealand and are committed to creating a workplace where all employees have equal access.\’
We work to make New Zealand better for New Zealanders through our four outcome areas:\’
- People can easily access the services and information they need\’
- Iwi, hapÅ« and communities across New Zealand are safe, resilient, and thriving\’
- People\’s sense of belonging and collective memory builds an inclusive New Zealand\’
- New Zealand is a well-functioning democracy across central and local government\’
Applications close:\’5pm Friday, 22 August 2025.
For more information please contact: Jeremy Williams – jeremy.williams@dia.govt.nz or Jade Shaw – jade.shaw@dia.govt.nz .
Job description:\’To review the full job description, please click here . If you are unable to follow the link, please review the full job description on our career\’s website.\’
Note: You may be redirected to the employer\’s careers website.
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Life and Identity Services Officer employer: New Zealand Government
Contact Detail:
New Zealand Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Life and Identity Services Officer
✨Tip Number 1
Familiarise yourself with the services provided by the Department of Internal Affairs, especially those related to passports and citizenship. Understanding these services will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous customer service experience you have, particularly in fast-paced environments. Be ready to share specific examples of how you've successfully handled customer inquiries or resolved issues, as this will showcase your suitability for the Life and Identity Services Officer position.
✨Tip Number 3
Prepare to discuss your understanding of the importance of accuracy and timeliness in service delivery. Think of instances where you've had to follow strict procedures or guidelines, as this will align with the expectations of the role.
✨Tip Number 4
Show your enthusiasm for continuous improvement and development. Be ready to talk about how you've contributed to improving processes or services in past roles, as this aligns with the department's commitment to high performance and job satisfaction.
We think you need these skills to ace Life and Identity Services Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Life and Identity Services Officer. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise any customer service or administrative roles you've held that demonstrate your ability to meet high standards of accuracy and timeliness. Use specific examples to showcase your transferrable skills.
Showcase Your Customer Focus: Illustrate your strong customer focus by providing examples of how you've championed customer needs in previous roles. Mention any experience you have in supporting customers in a digital environment, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this position.
How to prepare for a job interview at New Zealand Government
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Life and Identity Services Officer. Be prepared to discuss how your previous experience aligns with the role, especially in customer service and administration.
✨Show Your Customer Focus
Since this role is heavily customer-oriented, be ready to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to empathise with customers and address their needs effectively.
✨Demonstrate Attention to Detail
The position requires high standards of accuracy and timeliness. Prepare to discuss situations where your attention to detail made a difference, particularly in processing applications or managing information.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples where you had to think on your feet or adapt to changing circumstances while maintaining service quality.
