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- Tasks: Be the first voice our customers hear, helping them on their recovery journey.
- Company: Join ACC, a supportive organisation dedicated to helping New Zealanders recover from accidents.
- Benefits: Enjoy a starting salary of $59,000, plus superannuation and health insurance perks.
- Why this job: Great entry-level role with opportunities for growth in a fun, inclusive team culture.
- Qualifications: Customer-focused, resilient, adaptable, and great at communication.
- Other info: Work Monday to Friday, with potential remote work options after six months.
The predicted salary is between 42000 - 59000 £ per year.
Customer Experience Representative – Timaru at Accident Compensation Corporation, Canterbury
- Join an organisation that supports and develops your career
- Mon – Fri, rostered shifts between 8am – 6pm | Work from home options\’discussed following initial 6 months
About us | Mō mātou
ACC exists to support people – we help prevent injuries and get New Zealanders and visitors back to everyday life if they\’ve had an accident.
You can find more about ACC and the work we do here .
About the role | Mō te tūranga mahi
We\’re looking for people to join our Service Delivery teams around the county so we can continue to meet the demands of the growth in claims volumes, support change interventions underway and execute on initiatives in the Rehabilitation Performance Improvement Programme (RPIP).
As a Customer Experience Representative, you will be one of the first voices our customers hear on their way to recovery. After a thorough induction and training period, involving a mix of both classroom and practical learning, you\’ll\’start answering inbound calls from our clients and providers, ensuring they get the information and support they need.
You will have opportunities to continually grow and develop your skills as a Customer Experience Representative and be trained to support our clients on\’emails and live chat support our Business Customers.
This role is an excellent entry-level position into ACC, where you will learn a lot about different parts of the organisation. This will equip you with the skills and knowledge you need to progress your career within the organisation.
This is a full-time role (40 hours per week), you will work Monday to Friday between the hours of 8am and 6pm on a rotating roster. We will let you know what hours you\’ll be working approx. four weeks in advance.
About you | Mōu
If you have some of the below qualities and you share ACC\’s core values that are centred around the well-being and safety of New Zealanders, then we want to hear from you!
- You are customer focused – you will consistently provide a great customer experience and be confident in a phone-based role being the first point of contact for ACC\’s customers.
- You have personal resilience – you will be someone who can manage challenging conversations with the help of the tools we provide and have the skill set to manage your own wellbeing.
- You have clear verbal and written communication – you will be confident communicating with a diverse range of people from all different walks of life.
- You are adaptable and can work under pressure\’- this is a fast-paced role, you will be comfortable working in a busy environment and be flexible to adapt to changes throughout your day.
- You can work in a structured environment – your days will be scheduled and structured so that we can meet the needs of our customers, you will be comfortable working in this way.
- Please note that a satisfactory credit check is required for this role.
Working at ACC | Mō ACC
At ACC, we embrace the rich tapestry of Aotearoa New Zealand\’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:
- Salary and benefits: The starting salary for this role is\’$59,000 PLUS a 9% superannuation contribution. We offer a range of other benefits, such as subsidised health insurance and corporate discounts across a range of retailers.
- Great team culture: Our Contact Centre staff foster a supportive and inclusive environment that caters to different learning styles and personalities. In your team you will have weekly huddles and team meetings, giving you dedicated time to connect with your leader and colleagues. We enjoy social events throughout the year, with some friendly competition, along with celebrating a variety of internal and external activities, we often partake in shared food in the office and celebrate individual and team successes.
- Commitment to your career development: You will have regular career and development conversations with your leader and on-the-job skill development and coaching. Many of our team have progressed into a variety of roles at ACC including roles that support with financial payments, client recovery and people leadership.
- Work-life balance: You will leave your work at work and won\’t be asked to work late or come in on a day off. Once you are trained at the role (6 months minimum) you may have the opportunity to work from home up to 3 days a week.
How to apply | Me pēhea te tuku tono
Please attach your CV and cover letter telling us why you would be a great fit and what you would bring to the role.
This role has a set start date of Monday 20 October 2025. Applications will close at 11.59pm on Sunday 24 August 2025 and can only be accepted when submitted through our ACC Career Website.
If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role, please email hrhelp@acc.co.nz
Note: You may be redirected to the employer\’s careers website.
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Customer Experience Representative - Timaru employer: New Zealand Government
Contact Detail:
New Zealand Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Representative - Timaru
✨Tip Number 1
Familiarise yourself with ACC's core values and mission. Understanding their commitment to supporting New Zealanders will help you align your responses during interviews, showcasing that you're a good cultural fit.
✨Tip Number 2
Practice your communication skills, especially in handling challenging conversations. Role-playing scenarios with friends or family can help you feel more confident and prepared for the types of calls you might receive in this role.
✨Tip Number 3
Research common customer service challenges in the healthcare sector. Being knowledgeable about these issues will allow you to demonstrate your problem-solving skills and adaptability during the interview process.
✨Tip Number 4
Network with current or former employees of ACC on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Customer Experience Representative role, which can give you an edge in your application.
We think you need these skills to ace Customer Experience Representative - Timaru
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Experience Representative role. Focus on customer service experience, communication skills, and any previous roles that required resilience and adaptability.
Craft a Compelling Cover Letter: In your cover letter, express why you are passionate about helping others and how your values align with ACC's mission. Use specific examples to demonstrate your customer focus and ability to handle challenging conversations.
Showcase Communication Skills: Since clear verbal and written communication is crucial for this role, ensure your application is free from errors and flows well. Consider including examples of how you've effectively communicated in past roles.
Highlight Adaptability: ACC values adaptability in a fast-paced environment. Mention any experiences where you successfully adapted to changes or managed pressure, showcasing your ability to thrive in structured settings.
How to prepare for a job interview at New Zealand Government
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Experience Representative. Familiarise yourself with ACC's mission and values, as this will help you align your answers with what they are looking for.
✨Showcase Your Communication Skills
Since this role involves being the first point of contact for customers, practice clear and confident verbal communication. Prepare to discuss how you've effectively communicated in past roles, especially in challenging situations.
✨Demonstrate Resilience
ACC values personal resilience, so be ready to share examples of how you've managed difficult conversations or stressful situations in the past. Highlight any tools or techniques you use to maintain your wellbeing.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your adaptability and problem-solving skills. Think of examples where you've had to adapt quickly to changes or work under pressure, and be prepared to explain your thought process.
