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- Tasks: Engage with customers face-to-face, helping them understand tax obligations and improve compliance.
- Company: Join Inland Revenue, a key player in New Zealand's economic and social wellbeing.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for personal growth.
- Why this job: Make a real impact in your community while developing valuable skills and relationships.
- Qualifications: Strong relationship management skills and a full New Zealand driver license are essential.
- Other info: Applications close on 20 July 2025; apply now to be part of an inclusive workplace.
The predicted salary is between 50000 - 65000 £ per year.
Community Compliance Officer at Inland Revenue Te Tari Taake, Canterbury
- Work directly with customers face-to-face
- Confidently support compliance activities in the community
- Location – Timaru
- Salary range $70,604 to $86,830
The opportunity – Ara Whiwhi Mahi
Community Compliance Officers interact with our customers face-to-face in our local communities and at IR\’s Front of House. Community Compliance Officers are skilled across a range of tax accounts and compliance activities, manage our customer facing areas, introduce customers to self-service channels, and meet with customers in one-to-one and one-to-many situations in our local community.
In this varied role you will:
- work directly with customers helping them understand their tax obligations, entitlements and how they can self-manage
- provide customer service across a variety of products both proactively and reactively to improve customer outcomes
- engage and build relationships with the community, tax professionals and small businesses to ensure compliance
- educate communities, including the delivery of seminars and presentations, on a self-management model utilising technology
- confidently conduct checks and targeted compliance activities in the community
- work in a networked way across IR and use insights gained to develop solutions for customers
- bring the voice of the customer into Inland Revenue.
To be successful in this role you will bring the following:
- Highly developed relationship management skills, including the ability to understand and build trust in potentially difficult, sensitive and/or complex situations
- The ability to learn and use a range of Inland Revenue and business systems, processes, and software
- The ability to address identified non-compliance through a range of appropriate enforcement activities and to escalate where required
- The capability to understand and apply legislation and policy
- A continuous improvement focus that will drive towards Inland Revenue\’s goals for the future
- A current full New Zealand driver license (essential)
- Flexibility for varied working hours and travel away from home (essential)
Inland Revenue plays a critical role in improving the economic and social wellbeing of New Zealanders. We do this by collecting and distributing money, we collect 80% of the Crown\’s revenue and distribute social support payments.
Community Compliance provides a front-line service for our customers, improving voluntary compliance through the relationships they foster in our communities and the services we provide. The team\’s work includes Tax Agents, Front of House and Kaitakawaenga Māori.
Apply here – Tono mai
Does this sound like you? Don\’t delay – Apply online with your resume and cover letter outlining how your skills and experience make you a great fit for our role. For more information about the role or team contact CCSCareers@ird.govt.nz and the team will be in touch.
Applications close at 11.59am on Sunday, 20 July 2025.
IR is committed to building an inclusive workplace free from inequalities, where all our people are valued, respected and feel supported to reach their full potential.
Note: You may be redirected to the employer\’s careers website.
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Community Compliance Officer employer: New Zealand Government
Contact Detail:
New Zealand Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Compliance Officer
✨Tip Number 1
Familiarise yourself with the key compliance activities and tax obligations relevant to the role. Understanding these will help you engage confidently with customers and demonstrate your knowledge during any interviews.
✨Tip Number 2
Network within your local community and with tax professionals. Building relationships can provide insights into the challenges faced by customers, which will be invaluable in your role as a Community Compliance Officer.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed difficult conversations or built trust with clients. This will showcase your relationship management skills, which are crucial for this position.
✨Tip Number 4
Stay updated on the latest legislation and policies related to tax compliance. Being knowledgeable about current laws will not only help you in the role but also impress your interviewers with your commitment to continuous improvement.
We think you need these skills to ace Community Compliance Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Community Compliance Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your understanding of the community's needs and how you can contribute to improving compliance. Use specific examples from your past experiences.
Highlight Relationship Management Skills: Since the role requires highly developed relationship management skills, ensure your CV includes examples of how you've successfully built trust and managed relationships in previous roles, especially in challenging situations.
Showcase Continuous Improvement Focus: In your application, mention any experiences or initiatives where you have contributed to continuous improvement. This could be through process enhancements or innovative solutions that align with Inland Revenue's goals.
How to prepare for a job interview at New Zealand Government
✨Showcase Your Relationship Management Skills
As a Community Compliance Officer, you'll need to demonstrate your ability to build trust and manage relationships. Prepare examples from your past experiences where you've successfully navigated difficult or sensitive situations with customers.
✨Understand the Role of Inland Revenue
Familiarise yourself with the mission and functions of Inland Revenue. Being able to articulate how you can contribute to their goals will show your genuine interest in the role and the organisation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about how you would handle non-compliance issues or educate a community on tax obligations, and be ready to discuss your thought process.
✨Demonstrate Your Flexibility and Adaptability
This role requires flexibility in working hours and travel. Be prepared to discuss your availability and any previous experiences where you've adapted to changing circumstances or worked outside of standard hours.
