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- Tasks: Join us as a Customer Service Rep, handling appointments and assisting customers with hearing needs.
- Company: Dilworth Hearing has been a trusted audiology provider in New Zealand for over 50 years.
- Benefits: Enjoy free hearing aids, discounted health insurance, and a supportive team culture.
- Why this job: Make a real difference in people's lives while working in a friendly, dynamic environment.
- Qualifications: Previous customer service experience, great communication skills, and a valid driver's license required.
- Other info: Full training provided, with opportunities for career progression within the company.
The predicted salary is between 28800 - 43200 £ per year.
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Dilworth Hearing, (part of the Amplifon Group) has been providing paediatric and adult audiology servicesin New Zealand for over 50 years. We have 20 clinics nationwide and consider customer service to be the single most important aspect of our business.
About the role:
This is a fulltimeposition working Monday to Friday (8.00am to 5.00pm) based from our Epsom clinic, and covering Epsom, Remuera, St Heliers and Ellerslie clinic\’s as required. The role is fast paced, varied, including front desk responsibilities, greeting all our customers, scheduling of appointments, handling hearing aid repairs and over the counter sales, alongside conducting basic hearing screening. A valid drivers license and access to a vehicle is a requirement for this role.
If you enjoy working in a friendly, customer focused environment, can think on your feet, are an excellent multi-tasker, and most importantly interested in helping our customers, thiscould be the position for you!
To be successful in this role you will need:
- Previous experience in a client facing customer service or retail position
- Clear professional communication style
- Attention to detail and accurate data entry skills
- A great phone manner and a warm face to face communication style.
- Flexibility, a valid drivers license and access to a vehicle to cover other clinics as required
- Highly organised with good time management
- A values-driven, supportive culture and team who will support your own professional journey with the opportunity to progress through the business
- Be part of a team that genuinely cares about what they do
- Be part of a close-knit team
- While you’re employed at Amplifon NZ, receive free top of the range hearing aids (and a discount for family!)
- Discounted Southern Cross Health insurance
- Yearly flu vaccinations
- Free access to our Employee Assistance Program
- Help people everyday experience the joy of better hearing
We will provide you with full training, a competitive salary and an organisation you can be proud to work for.
Apply today with your CV and covering letter.
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What can I earn as a Customer Service Representative
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Customer Service Rep - Epsom employer: New Zealand Cricket
Contact Detail:
New Zealand Cricket Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Rep - Epsom
✨Tip Number 1
Familiarise yourself with the specific services offered by Dilworth Hearing. Understanding their audiology services and how they cater to both paediatric and adult clients will help you engage more effectively during interviews.
✨Tip Number 2
Highlight your customer service experience in a way that showcases your ability to handle fast-paced environments. Be ready to share examples of how you've successfully managed multiple tasks while maintaining a high level of customer satisfaction.
✨Tip Number 3
Prepare to discuss your communication skills, especially your phone manner and face-to-face interactions. Think of specific instances where your communication made a positive impact on a customer's experience.
✨Tip Number 4
Since the role requires flexibility and travel between clinics, be ready to demonstrate your organisational skills. Share how you manage your time effectively and ensure that you can meet the demands of the job across different locations.
We think you need these skills to ace Customer Service Rep - Epsom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or retail. Emphasise skills like communication, attention to detail, and multi-tasking, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and your interest in the audiology field. Mention specific experiences that demonstrate your ability to thrive in a fast-paced environment.
Highlight Relevant Skills: Clearly outline your professional communication style and any experience with data entry or appointment scheduling. These skills are essential for the Customer Service Rep position.
Include Salary Expectations: As requested in the job description, add your expected salary to your profile. This will help the company understand your expectations and streamline the application process.
How to prepare for a job interview at New Zealand Cricket
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples from your previous experience. Highlight situations where you successfully resolved customer issues or went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Communication Style
The job requires clear and professional communication. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few responses to common interview questions to showcase your warm and friendly communication style.
✨Emphasise Your Organisational Skills
Given the fast-paced nature of the role, it's crucial to demonstrate your ability to multitask and stay organised. Prepare examples that illustrate how you've managed multiple responsibilities effectively in past roles.
✨Express Your Passion for Helping Others
This position is about making a difference in people's lives through better hearing. Be sure to convey your genuine interest in helping customers and how you align with the company's values of care and support.
