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- Tasks: Be the friendly face of our clinics, assisting patients and managing front desk operations.
- Company: Join WeCare Health, a fast-growing primary care provider dedicated to accessible healthcare in New Zealand.
- Benefits: Enjoy birthdays off, extra leave days, free family healthcare, and coffee on us!
- Other info: Must have NZ or Australian citizenship/Permanent Residency or valid work visa to apply.
- Why this job: Be part of a collaborative team culture focused on patient care and personal growth.
- Qualifications: No specific qualifications required, just a passion for helping others and a positive attitude.
The predicted salary is between 24000 - 36000 £ per year.
Our workforce is growing and we have an exciting opportunity for a patient-focused receptionist full time within the Christchurch Region. Join our vibrant and innovative team, being the smiling face of our organisation as part of our collaborative and patient-focused primary care team. Based mainly at WeCare Wigram with some shifts across our Ilam and Riccarton clinics to cover absences.
- Birthdays off
- Additional leave days
- Market-leading pay opportunities
- Nespresso or machine coffee provided
- Free healthcare for your family at WeCare clinics
Be part of a collaborative team culture and be surrounded by excellent colleagues.
At WeCare Health, we are passionate about revolutionising New Zealand primary care by offering a completely fresh approach. Our mission is to provide highly accessible care to the communities we serve and we strive relentlessly to achieve this mission. WeCare offers brand new patient care options, nurse-led services, and we work with a collaborative care team approach, allowing us to best meet our patient needs in the most accessible way possible!
You are right for WeCare if:
- You align with and embody our values in all that you do - Empowerment, Collaboration, Growth.
- You are committed to doing what is best for the patient and you are empowered to resolve patient problems and ensure they walk out the door having had a positive healthcare experience.
- You thrive in a collaborative teamwork environment where we all work together with a common goal - superior access for patients.
- You want to grow and improve yourself and you push others around you to grow and develop too.
WeCare is the fastest growing primary care brand in Canterbury, the trusted primary care provider for over 20,000 enrolled patients across our four clinics - Wigram, Ilam, Riccarton and Lincoln. WeCare is ambitious and continues to grow - we have a fifth clinic in Rolleston coming soon, plus a dedicated business support office located in Wigram.
As a Customer Care Representative (Receptionist), you'll play a critical role in providing world class primary care to our patients. Forming a part of our collaborative care team of support staff and dedicated clinicians including Registered and Enrolled nurses, Nurse Prescribers, Nurse Practitioners, General Practitioners, Physician Associates and Pharmacists. Your duties will include front desk reception, customer greeting, navigating patients through our services, administrative tasks, banking, invoicing and claiming, etc.
Enjoy a fast-paced, stimulating environment that presents daily opportunities to apply your clinical knowledge and physical assessment skills to provide accessible healthcare to our patients.
You'll be set up for success if you:
- Are motivated and driven - you want to succeed as part of a team.
- Have a genuine want to help resolve patient problems.
- Are kind and courteous and have an excellent manner with patients.
- Are flexible, and adaptable in a working environment with a positive attitude.
- Are able to work autonomously as well as collaboratively within a team.
- Are ambitious and forward-thinking.
- Can work in a fast paced environment.
- Are passionate about improving primary healthcare and advancing your clinical skills.
WeCare is proud to be an equal opportunity employer. We welcome and celebrate diversity and are committed to building a supportive and inclusive environment for all.
Applications must include a cover letter and curriculum vitae, to be submitted through Seek online process. Unfortunately we are not accepting applications via email, however any questions can be forwarded to our HR team - hrsupport@wecarehealth.co.nz. You must have a New Zealand or Australian citizenship/Permanent Residency or a valid work visa to be considered for this role.
Please note, we will not contact you unless you are successful in progressing to an interview.
Contact Detail:
New Zealand Cricket Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care - Medical Receptionist
✨Tip Number 1
Familiarise yourself with WeCare Health's mission and values. Understanding their commitment to patient care and collaboration will help you align your responses during the interview, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Highlight your customer service experience in your conversations. Since this role is all about being the friendly face of the organisation, sharing specific examples of how you've positively impacted customer experiences can set you apart.
✨Tip Number 3
Prepare to discuss your adaptability and teamwork skills. Given the fast-paced environment at WeCare, demonstrating your ability to thrive in such settings and work collaboratively with diverse teams will be crucial.
✨Tip Number 4
Research common challenges faced by medical receptionists and think about how you would handle them. Being able to articulate your problem-solving skills and proactive approach will show that you're ready to tackle the demands of the role.
We think you need these skills to ace Customer Care - Medical Receptionist
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter to reflect how your skills and experiences align with the values of WeCare Health. Highlight your commitment to patient care, teamwork, and your motivation to improve primary healthcare.
Showcase Relevant Experience: In your CV, emphasise any previous experience as a medical receptionist or in customer service roles. Include specific examples of how you resolved patient issues or contributed to a collaborative team environment.
Answer Application Questions Thoughtfully: When responding to the application questions, provide detailed answers that showcase your right to work in New Zealand, your years of experience, and your administrative skills. Use this opportunity to demonstrate your passion for patient care.
Proofread Your Application: Before submitting, carefully proofread your cover letter and CV for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a medical reception role.
How to prepare for a job interview at New Zealand Cricket
✨Show Your Patient-Focused Attitude
Make sure to highlight your commitment to providing excellent patient care. Share examples from your past experiences where you went above and beyond to resolve patient issues or enhance their experience.
✨Demonstrate Team Collaboration Skills
Since the role involves working closely with a collaborative care team, be prepared to discuss how you thrive in team environments. Mention specific instances where you successfully worked with others to achieve a common goal.
✨Emphasise Flexibility and Adaptability
The job requires someone who can adapt to a fast-paced environment. Be ready to talk about times when you had to adjust quickly to changes or handle multiple tasks simultaneously while maintaining a positive attitude.
✨Prepare for Administrative Questions
As the role includes various administrative tasks, brush up on your knowledge of invoicing, banking, and general office procedures. Be ready to discuss your previous experience in these areas and how you can contribute to the efficiency of the clinic.