Student Engagement Administrator - NYU London

NYU is committed to being a welcoming campus community that reflects and enacts the values of global inclusion, diversity, belonging, equity and accessibility that informs academic excellence. We seek candidates who will not only enhance our commitment but whose experience, competencies, skills, and community engagement efforts contribute to diverse, equitable, inclusive learning and working environments for our students, staff, and faculty.

The Student Life Administrator is a full-time role reporting to the Student Engagement Coordinator. The position supports students across the full student lifecycle—from pre-arrival through departure—and contributes broadly to Student Life Services operations. The role supports student engagement and wellbeing through effective programming, clear communications (including a newsletter), and responsive front-line service.

The Student Life Administrator assists in delivering a Cultural Activities programme that helps students engage with UK culture and meaningfully complements the academic curriculum. The role also supports student groups (e.g., student council) to build community and increase participation in student-led initiatives.

Responsibilities include:

• Front-desk student support
• Event and activity logistics (bookings, room reservations, purchasing/orders)
• Responding to email and phone enquiries
• Maintaining student-facing communications
• Problem-solving day-to-day issues
• Helping students navigate access to healthcare and mental health resources
• Providing administrative support for student ID processes and related requests

The position serves as a resource for faculty, visitors, and partners by sharing information and signposting services. Responsibilities are carried out mainly through office hours and activities across NYU London’s campus buildings including weekly meetings, check in and checkout duties, welcome activities and campus events. The postholder will be on call after hours, on a rotational basis shared with colleagues, and will respond to urgent issues that arise, supported by the senior members of the team and department.

The position requires a positive service orientation while performing all duties. All NYU London Student Life staff are expected to:

• Help build a culture that respects and embraces intercultural learning
• Maintain an awareness of the university's environmental policies and procedures that seek to minimise the impact of the university’s business on the environment
• Ensure the health and wellbeing of all community members, including themselves, as a priority

Working hours would typically be 10 AM to 6 PM over 5 days (including some nights and weekend work). The SEA is required to maintain flexible working hours and participate in the professional staff duty rotation by performing on‑call responsibilities, ensuring continuous support and coverage for all students.

Key Deliverables include:

• Provide shared reception desk coverage during semesters, responding to enquiries and connecting students to appropriate services
• Maintain accurate, up-to-date, policy‑compliant records of student participation and relevant student data
• Contribute to high levels of student satisfaction through timely, accurate information and consistently strong customer care (as evidenced by feedback and survey results)

Additional responsibilities include:

• Providing administrative and logistical support for Cultural Programming and Volunteering in collaboration with student groups and external partners across London and the UK
• Planning, implementing, and evaluating student programs with a focus on meeting Student Life curricular learning goals
• Managing end‑to‑end event operations, including supplier coordination and rate negotiation
• Enhancing programming quality by offering appropriate on‑site cultural context
• Co-designing and facilitating activities annually within assigned focus areas

Qualifications:

• Educated to degree level or equivalent qualification/experience
• Minimum of one years’ experience (or equivalent) of working in a student or customer facing role, ideally in an educational environment
• Strong organisational skills and ability to prioritise tasks
• Excellent interpersonal and communication skills
• Demonstrable commitment to delivering an excellent service
• Strong IT skills and problem-solving abilities
• Cultural inclusivity and understanding of challenges faced by young adults at university

Preferred Experience includes:

• Knowledge of London and local resources available to support students
• Personal experience of studying or living abroad
• Familiarity with the American higher education system
• Experience of being on call outside of working hours

Additional Information:

Candidates must have the unrestricted right to work and live in the UK prior to appointment. Further benefits include: 28 days annual leave pro rata, USS pension scheme and private medical insurance (optional). Candidates should advise of any reasonable adjustments needed to participate in the application and interview processes. NYU London is an equal opportunity employer committed to equity, diversity, and social inclusion.