Residence Life Manager - NYU London

NYU is committed to being a welcoming campus community that reflects and enacts the values of inclusion, diversity, belonging, and equity that informs academic excellence. We seek candidates who will not only enhance our commitment but whose experience, competencies, skills, and community engagement efforts contribute to diverse, equitable, inclusive learning and working environments for our students, staff, and faculty.

The Residence Life Manager (RLM) is a full-time role responsible for overseeing NYU London’s Residences. The residences include Byron Court, the largest student residence complex, Guilford House and other residence sites in central London that NYU London maintains. This position involves a significant focus on supporting all students, and in particular, first-year students, ensuring their successful integration into university life.

The Residence Life Manager (RLM) will be primarily based in the Student Support Centre on campus, but will spend a significant amount of their working week in the housing facilities, ensuring that resources and systems are effectively supporting residents and fostering an environment conducive to both academic and personal growth throughout the academic year, including Summer and January (J-term) collaboration with (and in a senior capacity to) the Student Life Residence team at all the other residence sites. The RLM will deliver a comprehensive range of services to residents.

Key responsibilities include:

• Managing daily residence life operations.
• Providing support and crisis intervention (outside of routine working hours when necessary).
• Ensuring compliance with NYU London policies.
• Maintaining safety and security.
• Delivering excellent customer service.
• Supervising peer advisors.
• Coordinating student development programs.

This position requires a positive service orientation while performing all duties. All NYU London Student Affairs staff are expected to help build a culture that respects and embraces diversity, inclusion, and equity, maintain an awareness of the university's environmental policies and procedures that seek to minimise the impact of the university’s business on the environment, and ensure the health and wellbeing of all community members, including themselves, is a priority.

Principal Accountabilities:

Administrative Management and Planning (30%):

• Oversee the administrative functions of the residence halls, including managing check-in/check-out processes and room assignments.
• Streamline check-in and check-out processes to reduce wait times and improve resident satisfaction.
• Create, review and implement policies and procedures for effective management of the Residence Life team’s services and provisions.
• Maintain accurate and up-to-date records of room assignments and changes, reporting on occupancy rates monthly.
• Present in pre-departure Orientation sessions and lead sections of New Student Orientation.
• Ensure campus posters are engaging, address key student needs, and are checked on a weekly basis.

Community Development (25%):

• Lead efforts to create a vibrant and inclusive residential community.
• Develop and implement residential learning community programs each semester.
• Conduct monthly meetings with facilities, housekeeping, and security teams to ensure smooth operations.
• Organise community-building events per semester.

Supervision and Training (15%):

• Supervise the Student Life Residence team at all the other residence sites and support the Peer Mentor team.
• Conduct training sessions for Residence Life team and Peer Mentors.
• Implement a quarterly review process to assess the performance and development needs of the Student Life Residence team and Peer Mentors.

Emergency and Crisis Management (15%):

• Provide leadership in emergency and crisis situations, ensuring that residents receive timely and appropriate support.
• Develop and implement an emergency response plan, conducting drills each semester.
• Establish a 24/7 on-call schedule to ensure continuous support for residents.

Qualifications Required:

• Educated to degree level or equivalent qualification/experience.
• Minimum of three years’ experience of working in a supportive, problem-solving role within a residential or facilities-based environment.
• Experience in higher education settings, particularly in roles involving student residence management, is highly desirable.
• Demonstrated experience in supervising and leading teams.

Additional Information:

• Candidates must have the unrestricted right to work and live in the UK prior to appointment.
• Benefits: 28 days annual leave pro rata, USS pension scheme and private medical insurance (optional).
• NYU London is an equal opportunity employer committed to equity, diversity and social inclusion.