Student Engagement Administrator in London

NYU is committed to being a welcoming campus community that reflects and enacts the values of global inclusion, diversity, belonging, equity and accessibility that informs academic excellence. We seek candidates who will enhance our commitment and whose experience, competencies, skills, and community engagement efforts contribute to diverse, equitable, inclusive learning and working environments for our students, staff, and faculty.

The Student Life Administrator is a full-time role reporting to the Student Engagement Coordinator. The position supports students across the full student lifecycle—from pre-arrival through departure—and contributes broadly to Student Life Services operations. The role supports student engagement and wellbeing through effective programming, clear communications (including a newsletter), and responsive front-line service.

The Student Life Administrator assists in delivering a Cultural Activities programme that helps students engage with UK culture and meaningfully complements the academic curriculum. The role also supports student groups (e.g., student council) to build community and increase participation in student-led initiatives.

Responsibilities include:

• Front-desk student support
• Event and activity logistics (bookings, room reservations, purchasing/orders)
• Responding to email and phone enquiries
• Maintaining student-facing communications
• Problem-solving day-to-day issues
• Helping students navigate access to healthcare and mental health resources
• Providing administrative support for student ID processes and related requests

The position serves as a resource for faculty, visitors, and partners by sharing information and signposting services. Responsibilities are carried out mainly through office hours and activities across NYU London's campus buildings including weekly meetings, check-in and checkout duties, welcome activities, and campus events. The postholder will be on call after hours, on a rotational basis shared with colleagues, and will respond to urgent issues that arise, supported by the senior members of the team and department.

The position requires a positive service orientation while performing all duties. All NYU London Student Life staff are expected to help build a culture that respects and embraces intercultural learning, maintain an awareness of the university's environmental policies and procedures that seek to minimise the impact of the university's business on the environment, and ensure the health and wellbeing of all community members, including themselves, as a priority.

Working hours would typically be 10 AM to 6 PM over 5 days (including some nights and weekend work). The SEA is required to maintain flexible working hours and participate in the professional staff duty rotation by performing on-call responsibilities, ensuring continuous support and coverage for all students.

35% Administrative and frontline student support within the Student Life team:

• Provide high-quality front-line service to students as part of the Student Life team, based in the Student Services office at the Academic Centre.
• Respond promptly and professionally to student enquiries in person, by email, and by phone, and refer students to appropriate campus resources as needed.
• Support the planning, delivery, and promotion of Student Life programming, including workshops, lunchtime sessions, and excursions in London and outside of London (including overnight travel).
• Assist student groups and clubs (e.g., First Year Student Council, London typewriter, Global Ambassadors, Intercultural Learning Fellows) by advising student leaders, coordinating logistics, and supporting student-led activities.
• Deliver core administrative operations for Student Life, including room bookings, event purchasing and catering coordination, and set-up/clear-down.
• Provide student-facing administrative support such as producing and distributing ID cards; ordering and distributing Oyster cards, tickets, and other materials; drafting standard student letters.