At a Glance
- Tasks: Moderate engaging conversations and connect readers with journalists at The New York Times.
- Company: Join the iconic New York Times, a leader in independent journalism.
- Benefits: Enjoy competitive benefits, including professional development and flexible work options.
- Other info: Dynamic office culture in London with opportunities for growth and innovation.
- Why this job: Be part of meaningful discussions and shape the reader experience in a fast-paced environment.
- Qualifications: Bachelor's degree or equivalent, with experience in online communities and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The New York Times mission is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.
About the Role
Every week, The New York Times hosts hundreds of conversations in our comments sections across a wide range of topics and types of articles — from investigations and breaking news to features and service journalism. We are seeking a Community Moderator in London to review reader‑submitted comments and work with Times journalists who are participating in the comments sections of their work. You will be responsible for opening comments sections and moderating them according to our guidelines. This role requires excellent editorial judgment and attention to detail in a fast‑paced news‑driven environment. You should be eager to experiment with new approaches to deepening relationships between readers and Times journalists, and fostering high‑quality conversations. The ideal candidate has a background in journalism and online community building.
This is an in‑office position, based in London and includes regular attendance in the office four days each week. There may be some flexibility to work remotely per your departmental guidance.
Responsibilities
- Moderate comments according to the Times’s Community Guidelines, maintaining a high‑quality reader experience.
- Track and share comment trends with the Community and Audience teams, using metrics dashboards and other available tools.
- Nominate reader comments to be elevated across the report; curate and embed reader comments and reporter posts in our journalism, as needed.
- Follow established escalation practices including responding to or appropriately routing reader flags and feedback.
- With direction from Community team leads, reach out to editors and reporters to set up journalist participation in comments in advance of publication.
- Suggest edits for reporter posts to align with Community team best practices for length, clarity and tone in comments sections; provide guidance to reporters and editors on how and when to reply to readers.
- Assist editors with research for projects that involve user generated content.
- Report to the Community Policy Lead.
Basic Qualifications
- Educated to Bachelor’s degree, or equivalent experience.
- Some experience with online communities and discussion groups.
- Familiarity with content management systems and basic workflow tools.
- Excellent editorial judgment, communication skills and attention to detail.
Preferred Qualifications
- Proven ability to operate in a fast‑paced news environment.
- Experience moderating user‑generated content.
- Experience editing short‑form writing such as social copy or quick‑turn news stories on deadline.
Benefits
For roles in the U.S., depending on your role, you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company‑matching 401(k) plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs. For roles outside of the U.S., information on benefits will be provided during the interview process.
Equal Opportunity Statement
The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism. We encourage people from all backgrounds to apply. We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.
Global Community Moderator in London employer: New York Times
The New York Times is an exceptional employer, offering a dynamic work environment in London that prioritises journalistic integrity and the safety of its staff. With a strong commitment to employee growth, the company provides opportunities for professional development and collaboration with seasoned journalists in high-stakes situations, ensuring that every team member can contribute meaningfully to impactful storytelling. The culture fosters independence and innovation, making it an ideal place for those passionate about journalism and global affairs.
StudySmarter Expert Advice🤫
We think this is how you could land Global Community Moderator in London
✨Get Involved in Local Journalism
Join local journalism groups or community events to meet industry folks and make connections. Try volunteering for community newspapers or online platforms – it's a great way to get your foot in the door and show your commitment to the craft.
✨Showcase Your Work Online
Create a personal website or a blog to showcase your best articles, videos, or multimedia projects. This not only highlights your skills but also demonstrates your passion for journalism and helps establish your personal brand in the media landscape.
✨Stay Updated on the Industry Trends
Follow industry leaders on social media and stay updated on the latest trends in journalism. Engage with them by sharing your thoughts or asking questions – you never know when an informative tweet might catch the eye of a recruiter or journalist at New York Times!
✨Explore Internships for Full-Time Opportunities
Don’t shy away from internships, even if you’re looking for full-time roles. Many journalism companies, like New York Times, often hire from their intern pool, so using these as stepping stones can really pay off. Keep an eye on their career page for any openings!
We think you need these skills to ace Global Community Moderator in London
Some tips for your application 🫡
Show Off Your Writing Skills:In journalism and media, your ability to write well is essential, so make sure your CV and cover letter reflect that. Include diverse writing samples, whether they’re articles, blog posts, or reports, that showcase your style and versatility. We want to see your voice and ability to engage an audience from the get-go!
Highlight Relevant Experience:If you've interned at a media outlet or contributed to any publications—whether student-run or professional—don't keep it a secret! We love seeing real-world experience, so clearly detail your responsibilities and achievements. Quantify your impact where possible, like mentioning audience growth or story reach.
Tailor Your Application for New York Times:When applying for the Global Community Moderator role at New York Times, really dig into what makes their content stand out. Reference their tone, style, or any recent articles that resonated with you in your cover letter. This shows we you’re not just sending out generic applications—you’re genuinely interested in what we do!
Prepare for a Portfolio Spotlight:Since you're applying for a full-time role, you're likely expected to have a portfolio ready to go. Make sure to curate a selection of your best work that aligns with what New York Times produces. Provide a link to your online portfolio in your CV and be prepared to discuss your favourite pieces in interviews—this is your chance to shine!
How to prepare for a job interview at New York Times
✨Show Off Your Writing Skills
Prepare a portfolio that highlights your best writing samples. This is crucial in journalism as hiring managers want to see your voice and style. Make sure to include a variety of pieces, like news articles, features, and opinion pieces, showing your versatility.
✨Master the Art of Storytelling
During the interview, be ready to discuss how you approach storytelling. You might be asked to outline a story you reported on, your process for gathering information, and how you engage your audience. Practice telling a couple of your best stories concisely and compellingly.
✨Know the Current Media Landscape
Be prepared to discuss industry trends and how they affect journalism today. Familiarise yourself with key developments in media, and have opinions ready for discussions about digital versus traditional platforms, as well as ethical considerations in reporting.
✨Convey Your Passion and Drive
As you’re applying for a full-time role, they’ll want to know about your long-term commitment to journalism. Share your aspirations for future projects, any internships or freelance work, and how you see yourself growing within New York Times. Show that you’re not just looking for a job, but a career in journalism.
