At a Glance
- Tasks: Moderate engaging conversations and connect readers with journalists at The New York Times.
- Company: Join the iconic New York Times, a leader in independent journalism.
- Benefits: Enjoy competitive benefits, including health coverage and professional development opportunities.
- Other info: Dynamic office culture in London with opportunities for remote work flexibility.
- Why this job: Be part of meaningful discussions and shape the reader experience in a fast-paced environment.
- Qualifications: Background in journalism or online communities; strong editorial judgment and communication skills.
The predicted salary is between 31500 - 38500 £ per year.
The New York Times mission is to seek the truth and help people understand the world. Independent journalism is at the heart of all we do as a company. We focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination.
About the Role
Every week, The New York Times hosts hundreds of conversations in our comments sections across a wide range of topics and types of articles. We are seeking a Community Moderator in London to review reader‑submitted comments and work with Times journalists who are participating in the comments sections of their work. You will be responsible for opening comments sections and moderating them according to our guidelines. This role requires excellent editorial judgment and attention to detail in a fast‑paced news‑driven environment. You should be eager to experiment with new approaches to deepening relationships between readers and Times journalists, and fostering high‑quality conversations. The ideal candidate has a background in journalism and online community building. This is an in‑office position, based in London and includes regular attendance in the office four days each week. There may be some flexibility to work remotely per your departmental guidance.
Responsibilities
- Moderate comments according to the Times’s Community Guidelines, maintaining a high‑quality reader experience.
- Track and share comment trends with the Community and Audience teams, using metrics dashboards and other available tools.
- Nominate reader comments to be elevated across the report; curate and embed reader comments and reporter posts in our journalism, as needed.
- Follow established escalation practices including responding to or appropriately routing reader flags and feedback.
- With direction from Community team leads, reach out to editors and reporters to set up journalist participation in comments in advance of publication.
- Suggest edits for reporter posts to align with Community team best practices for length, clarity and tone in comments sections; provide guidance to reporters and editors on how and when to reply to readers.
- Assist editors with research for projects that involve user generated content.
- Report to the Community Policy Lead.
Basic Qualifications
- Educated to Bachelor’s degree, or equivalent experience.
- Some experience with online communities and discussion groups.
- Familiarity with content management systems and basic workflow tools.
- Excellent editorial judgment, communication skills and attention to detail.
Preferred Qualifications
- Proven ability to operate in a fast‑paced news environment.
- Experience moderating user‑generated content.
- Experience editing short‑form writing such as social copy or quick‑turn news stories on deadline.
Equal Opportunity Statement
The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism. We encourage people from all backgrounds to apply. We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law.
Global Community Moderator London, United Kingdom employer: New York Times
The New York Times is an exceptional employer, offering a dynamic work environment in London that prioritises journalistic integrity and the safety of its staff. With a strong commitment to employee growth, the company provides opportunities for professional development and collaboration with seasoned journalists in high-stakes situations, ensuring that every team member can contribute meaningfully to impactful storytelling. The culture fosters independence and innovation, making it an ideal place for those passionate about journalism and global affairs.
