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- Tasks: Be the voice that connects emergency services with those in need, handling calls and coordinating responses.
- Company: Join the DEC Division of Forest Protection, dedicated to safeguarding our natural resources.
- Benefits: Enjoy flexible hours, a supportive team environment, and the chance to make a real difference.
- Why this job: This role offers a unique opportunity to develop communication skills while serving your community under pressure.
- Qualifications: Experience in dispatching or emergency services is preferred; military service also counts!
- Other info: Ideal for those who thrive in fast-paced environments and want to contribute to public safety.
The predicted salary is between 30000 - 42000 £ per year.
Working under the direct supervision of the DEC Division of Forest Protection, serve as a dispatcher for emergency and non-emergency calls from officers and the general public. Most calls are primarily related to the mission of the DEC. Additionally, obtain necessary information from callers to initiate assistance; serve as a radio dispatcher for police resources; perform clerical, administrative, and other duties related to the dispatch center service. Candidates must communicate effectively and work well with other dispatchers and the public.
Work conditions include sitting or standing for extended periods with a headset on while monitoring computer screens; entering information using a computer keyboard; coordinating eye/hand movements while handling calls for the efficient use of radios and computers; speaking calmly and clearly to elicit information and give instructions to a continuous flow of callers under stress; listening carefully to understand caller information; making responsible judgments where timing is critical; and working within hearing distance of other dispatchers working under similar conditions.
Minimum Qualifications
- Six months of experience as a police/emergency services/public safety dispatcher, or as a member of a paid/volunteer fire company or emergency medical services squad;
- One year of experience as a radio dispatcher of a mobile fleet;
- Two years of experience as a toll collector for a public highway or bridge system;
- Six months of experience in a traffic management center;
- One year of active duty service as an honorable discharge from the United States military as a dispatcher of military police or security personnel.
Examples of non-qualifying experience include: experience limited to cellular phones, paging systems, intercom systems, CB radios, or ham radios.
Radio Dispatcher employer: New York State
Contact Detail:
New York State Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Radio Dispatcher
✨Tip Number 1
Familiarise yourself with the specific duties of a Radio Dispatcher. Understanding the nuances of emergency and non-emergency calls will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Practice your communication skills, especially under pressure. Role-playing scenarios can help you stay calm and articulate when responding to callers, which is crucial for this position.
✨Tip Number 3
Network with current or former dispatchers to gain insights into the role. They can provide valuable tips on what to expect and how to excel in the position, which can set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest technology used in dispatch centres. Familiarity with computer systems and radio equipment will show that you're proactive and ready to hit the ground running.
We think you need these skills to ace Radio Dispatcher
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Radio Dispatcher. Familiarise yourself with the duties outlined in the job description, such as handling emergency calls and working under pressure.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the qualifications listed. If you have experience in emergency services or as a dispatcher, make sure to detail those roles and the skills you developed.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to work under stress. Provide specific examples of how you've successfully handled similar situations in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at New York State
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Radio Dispatcher. Familiarise yourself with the duties outlined in the job description, especially the importance of effective communication and decision-making under pressure.
✨Practice Calm Communication
Since the role involves handling emergency calls, practice speaking clearly and calmly. You might want to simulate stressful scenarios with a friend to get comfortable with maintaining composure while gathering information.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience that relates to dispatching or emergency services. Whether it's from a volunteer position or military service, emphasise how those experiences have equipped you for this role.
✨Showcase Teamwork Skills
As a dispatcher, you'll need to work closely with other dispatchers and emergency personnel. Share examples from your past where you've successfully collaborated with others, demonstrating your ability to work as part of a team.
