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- Tasks: Answer emergency and non-emergency calls, providing vital information and support.
- Company: Join the New York State Police, a dedicated team serving public safety.
- Benefits: Enjoy a structured traineeship with opportunities for advancement and essential certifications.
- Why this job: Make a real impact in your community while developing valuable communication skills.
- Qualifications: High school diploma required; must pass a job-related exam.
- Other info: Flexible hours, including holidays and weekends; potential for automatic promotions.
The predicted salary is between 24000 - 36000 £ per year.
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Communications Specialist 1 (State Police), Essex
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Client:
New York State
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
8ce0d18013f5
Job Views:
13
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
Duties Description Communications Specialists (State Police) provide twenty-four hour a day, seven-day a week communications services to sworn police members and other non-sworn public safety personnel and provide telephone answering/complaint service to the general public. The Communications Specialist (State Police) position is a two-year traineeship leading to a Communications Specialist (State Police), SG-12. The Communications Specialist (State Police) position starts as a Communications Specialist Trainee 1 (State Police), which is equivalent to an SG-8. After successful completion of one (1) year at the Trainee 1 Level, the Communications Specialist (State Police) is advanced to Trainee 2, which is equivalent to an SG-10. Upon successful completion of one (1) year at the Trainee 2 Level, the Communications Specialist (State Police) will then be eligible for advancement to an SG-12. All advancements in the Communications Specialist (State Police) traineeship position are predicated upon satisfactory performance and obtaining the required certifications.
DUTIES
Answer telephone calls for service, both emergency and non-emergency, identify scope and type of assistance needed, and relay information to appropriate personnel for handling.
Apply Emergency Medical Dispatch System when required.
Provide weather and road condition information.
Provide first-line troubleshooting for telephone systems and initiate repairs when required.
Operate and maintain digital tape logging devices utilized in recording radio and telephone transmissions.
Monitor all radio equipment and frequencies in dispatch area.
Operate and understand the technical operation of fixed and mobile communications equipment.
Operate paging systems.
Operate networked and standalone computer equipment, handle problems encountered with computer software and hardware, and initiate repair procedures.
Maintain inventory and repair file databases, and computerized and handwritten logs.
Minimum Qualifications High school graduate.
Successful completion of a job-related examination.
Must be able to work all hours, holidays and weekends.
(Successful completion of a one-year probation period will result in an automatic promotion to Communications Specialist Trainee 2 (State Police), SG-10. Successful completion of a one-year probation period at the Communications Specialist Trainee 2 (State Police), SG-10, and completed certification in Emergency Medical Dispatch (EMD) and the Basic Communicator Course will result in automatic promotion to Communications Specialist (State Police),
Minimum qualifications must be met by the closing date of the posting.
Some positions may require additional credentials or a background check to verify your identity.
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Communications Specialist 1 (State Police) employer: New York State
Contact Detail:
New York State Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Specialist 1 (State Police)
✨Tip Number 1
Familiarise yourself with the Emergency Medical Dispatch System, as this is a crucial part of the role. Understanding how to apply it effectively can set you apart from other candidates.
✨Tip Number 2
Make sure you are comfortable with operating various communication equipment and software. Brush up on your technical skills, as being tech-savvy will be a significant advantage in this position.
✨Tip Number 3
Demonstrate your ability to handle high-pressure situations. During any interviews or discussions, share examples of how you've successfully managed stress or emergencies in past roles.
✨Tip Number 4
Network with current or former Communications Specialists if possible. They can provide insights into the role and may even offer tips on what the hiring team values most in candidates.
We think you need these skills to ace Communications Specialist 1 (State Police)
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Communications Specialist (State Police). Highlight your understanding of emergency services and communication protocols in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in communication roles or emergency services. Use keywords from the job description to align your skills with what the employer is looking for.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the position and how your background makes you a suitable candidate. Mention any relevant certifications or training you have completed.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all required documents are included and formatted correctly.
How to prepare for a job interview at New York State
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Communications Specialist. Familiarise yourself with the duties such as answering emergency calls, operating communication equipment, and providing assistance to the public.
✨Showcase Your Communication Skills
During the interview, demonstrate your ability to communicate clearly and effectively. Practice articulating your thoughts and responses, as this role heavily relies on strong verbal communication skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle various situations, such as dealing with emergencies or technical issues with communication equipment.
✨Highlight Relevant Experience
If you have any previous experience in customer service, emergency response, or technical support, be sure to highlight it. Relate your past experiences to the skills required for the Communications Specialist position.
