Housekeeping Supervisor in London

The Pilgrm Hotel is looking for a Housekeeping Supervisor to join our team! As Housekeeping Supervisor in our 73-bedroom boutique hotel, you'll play an important role in keeping the hotel looking its best and ensuring every room and public area is maintained to the highest standards. This is a hands-on role. You'll be actively involved in the daily housekeeping operation, supporting the team, checking rooms, organising workloads and making sure everything is ready for our guests. You'll be someone who naturally notices the little things, takes pride in presentation and understands how much attention to detail contributes to the overall guest experience. Working closely with the Housekeeping Manager and wider hotel team, you'll help coordinate daily operations, maintain standards and create a positive and supportive working environment. We're looking for someone who is organised, proactive and approachable, with a genuine passion for cleanliness, presentation and hospitality.
Daily Operations & Organisation Support the day-to-day running of the housekeeping department.
Help coordinate daily room cleaning schedules and allocate tasks to the team.
Monitor room statuses and ensure rooms are cleaned and released on time.
Communicate room priorities and special requests with Reception.
Follow up on outstanding tasks and ensure nothing is missed.
Maintain a hands-on presence throughout the department.
Room Standards & Inspections Carry out regular room inspections to ensure cleanliness, presentation and hotel standards are consistently met.
Check VIP, priority and special-request rooms ahead of guest arrivals.
Ensure bedrooms, bathrooms and public areas are presented to the expected standard.
Identify maintenance issues, report them and follow up to ensure they are resolved.
Pay close attention to the little details that make a difference to the guest experience.
Team Support & Training Support, guide and motivate the housekeeping team throughout the day.
Help train and onboard new team members.
Lead by example and encourage good working practices.
Monitor team performance and provide constructive feedback.
Promote a positive, respectful and supportive team environment.
Help identify opportunities for further training and development.
Stock & Inventory Monitor housekeeping stock levels, including linen, amenities and cleaning products.
Ensure supplies are organised, stored correctly and replenished when needed.
Assist with regular stock takes and orders.
Minimise unnecessary waste while ensuring the team always has what they need.
Maintain organised storage areas and housekeeping cupboards.
Cleaning Standards & Health & Safety Ensure cleaning procedures and hygiene standards are followed.
Monitor the correct use and storage of cleaning products and equipment.
Ensure housekeeping equipment is clean, safe and well maintained.
Follow hotel health and safety procedures.
Report any hazards, incidents or maintenance concerns promptly.
Communication & Guest Experience Work closely with Reception, Maintenance and other departments to ensure smooth daily operations.
Communicate room updates, guest requests and any operational issues effectively.
Respond to guest requests in a friendly and professional manner when needed.
Understand the importance of housekeeping in creating a memorable guest experience.
What We're Looking For Previous housekeeping or hotel experience is an advantage.
Strong attention to detail and pride in maintaining high standards.
Good organisational and time-management skills.
A proactive, hands-on approach and the ability to take initiative.
Good communication skills and a friendly, approachable personality.
The ability to work independently while supporting a small, dedicated team.
Flexibility to work different shifts, including weekends.
A positive attitude and willingness to learn and develop.
No previous supervisory experience? That's absolutely fine! We're also happy to hear from people who are ready to take the next step in their hospitality career. If you have housekeeping experience, a great eye for detail, a positive attitude and you're a quick learner who's willing to take responsibility, we'd love to give you the opportunity to grow into the role. Above all, we're looking for someone who takes pride in what they do, enjoys working with people and understands that great housekeeping is about much more than just clean rooms – it's about creating a space where guests feel comfortable, welcome and at home.
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