At a Glance
- Tasks: Lead operations, manage finances, and inspire a team in a dynamic property environment.
- Company: Join New Work Trust, a supportive organisation helping over 900 businesses thrive.
- Benefits: Flexible part-time hours, competitive salary, and a generous benefits package.
- Other info: Work in a friendly environment with opportunities for professional growth.
- Why this job: Make a real impact in a role that combines property management and customer relations.
- Qualifications: Proven senior management experience in property or hospitality, with strong communication skills.
The predicted salary is between 30000 - 30000 £ per year.
Would you like to work part-time where you can use your property management, sales and customer service skills in an enterprising organisation that has helped over 900 businesses? New Work Trust was established over 40 years ago to provide good value serviced workshop and office rented accommodation to growing businesses, including start-ups and artisanal workers. The company now provides accommodation and a range of services to over 60 businesses on site providing a dynamic, supportive and friendly commercial environment.
About the role
As Head of Operations, you will report directly to the Board of Directors (which is entirely comprised of non-executive directors) and contribute to the strategic development of New Work Trust as a key member of the management team. Your responsibilities will include:
- Managing the business operations of New Work Trust including the promotion and delivery of sales, control and monitoring of company finances and ensuring a high level of customer service
- Seeking out and maximising all revenue and development opportunities and promoting New Work Trust within the wider community
- Ensuring the efficient operation, property management and maintenance of the site
- Leading, motivating and inspiring a team of 5 staff
- Leading on the planning and delivery of projects relating to the infrastructure and fabric of the premises.
About you
You will have a strong track record in a senior management position ideally within a commercial property management, facilities, hospitality or serviced office space environment. You will have experience of managing the operations of a site from day-to-day maintenance issues to planning larger scale projects including ensuring compliance with health and safety requirements. You will have strong business acumen along with experience in marketing, sales and income generation. You will have very good communication skills and be able to quickly establish rapport and develop strong customer relationships as well as have excellent team management skills. You will have strong numerical skills along with experience of preparing and monitoring budgets and providing financial reports. You will be confident using Microsoft Office software as well as social media and ideally have experience using accounting packages such as Xero.
Hours of work will be 22.5 hours per week worked flexibly over 3 or 4 days and the role will be site based. Salary is c£30,000 pa (c£50,000 pa fte) plus a generous benefits package.
Head of Operations (Property and Customer Relations) employer: New Work Trust
New Work Trust is an exceptional employer that fosters a dynamic and supportive work culture, ideal for those looking to make a meaningful impact in property management and customer relations. With over 40 years of experience, the company not only provides a friendly environment for its employees but also offers generous benefits and flexible working hours, ensuring a healthy work-life balance. As part of a dedicated team, you will have ample opportunities for professional growth while contributing to the success of over 60 businesses on site.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations (Property and Customer Relations)
✨Leverage Your University Network
Since you’re eyeing a part-time gig in management consulting, tap into your university’s career services or alumni network. Many consultancies scout for talent through these channels, so you never know when a former student might lead you to an exciting role at New Work Trust.
✨Join Consulting Competitions
Get involved in case competitions and strategy games at university. These events not only sharpen your skills but also give you the chance to make connections with professionals in the field. Plus, showcasing your problem-solving skills could catch the eye of recruiters from firms like New Work Trust.
✨Engage in Relevant Online Communities
Sign up for platforms like LinkedIn Groups or specialised forums centred around consulting. Engaging with others in these spaces can lead to informal chats that might just land you a part-time role at New Work Trust or similar firms.
✨Pitch Yourself Proactively
Instead of waiting for openings, reach out to firms like New Work Trust directly. Craft an engaging email outlining your skills and interest in part-time consulting work. Yes, it's a bit bold, but you’d be surprised how often that proactive approach pays off!
We think you need these skills to ace Head of Operations (Property and Customer Relations)
Some tips for your application 🫡
Highlight Your Analytical Skills:As a part-time management consultant, you’ll need to showcase your strong analytical skills. Make sure your CV reflects your experience in data interpretation and problem-solving, possibly through specific examples in past projects or coursework relevant to consulting.
Craft a Compelling Cover Letter:Your cover letter should really demonstrate your motivation for wanting to join New Work Trust and why consulting appeals to you, even in a part-time capacity. Talk about your learning potential and how you can balance the part-time role with other commitments, showing that you're eager to dive into real-world challenges.
Share Relevant Projects:If you’ve worked on consulting projects or undertaken relevant coursework, don’t hesitate to mention them! Even if they were part of your studies, your ability to apply theoretical knowledge in practical settings is a huge plus—attach or mention any reports, presentations, or case studies you've produced.
Refine Your CV for Consultancy Roles:Tailor your CV specifically for management consulting by using keywords from the job description—this will help you stand out. Emphasise any teamwork, leadership, or communication skills, as these are crucial in consulting, especially when interpreting client needs or facilitating discussions.
How to prepare for a job interview at New Work Trust
✨Master Your Case Study Skills
In management consulting, you'll likely face a case study during interviews, so let’s nail these down! Get familiar with the typical frameworks, like SWOT or Porter’s Five Forces, and practice with real case studies to showcase your analytical skills. Remember, they want to see your thought process as much as the final answer!
✨Talk the Talk of Management
Prepare to discuss management theories and concepts in detail. Brush up on current trends in consulting, like digital transformation or sustainability, and be ready to weave them into your answers. This shows you’re not just academically sound but also genuinely engaged with industry developments.
✨Emphasise Flexibility and Learning
As a part-time candidate, highlighting your ability to manage time effectively and quickly adapt is key. Be ready to showcase any relevant experience or projects that demonstrate your learning curve in consulting—this will resonate with interviewers who are keen on growth potential over rigid experience.
✨Get Your Story Straight
Prepare a strong personal narrative explaining why you’re looking to work part-time in the consulting field. Relate it to your skills, interests, or personal goals that align with the role at New Work Trust. This will help you stand out and show your dedication, even in a part-time capacity.
