At a Glance
- Tasks: Drive customer relationships and enhance the care experience for residents and families.
- Company: New Way Recruitment, a compassionate leader in residential care services.
- Benefits: Competitive salary, commission, professional development, and a supportive work environment.
- Other info: Opportunity for career progression and to influence community engagement.
- Why this job: Make a real difference in people's lives while building meaningful connections.
- Qualifications: Experience in customer relations or sales, with strong communication and relationship-building skills.
The predicted salary is between 42000 - 45000 £ per year.
Hutton, United Kingdom | Posted on 08/19/2026
Make a meaningful difference while driving occupancy, reputation and relationships.
New Way Recruitment is delighted to be supporting a high-quality residential care service in Brentford with the appointment of an experienced
Customer Relations Manager
This is an excellent opportunity for a commercially minded, compassionate professional who understands that successful care is built on trust, communication and exceptional customer experience.
The Role
You will take ownership of the customer journey from initial enquiry through to admission, building strong relationships with prospective residents, families, professionals and key stakeholders.
Working closely with operational teams, you will help ensure the service maintains strong occupancy while presenting its care provision with authenticity, warmth and professionalism.
Key Responsibilities
- Lead and manage the enquiry-to-admission journey, converting enquiries into admissions while maintaining a person-centred approach.
- Build trusted relationships with prospective residents, families and professional referrers.
- Proactively develop local referral networks and professional partnerships to generate new enquiries.
- Conduct engaging tours and consultations, confidently communicating the service's care offering, values and lifestyle.
- Maintain accurate records of enquiries, leads, conversions and customer activity.
- Monitor occupancy, conversion rates and pipeline performance, identifying opportunities for growth.
- Work collaboratively with the Home Manager and wider leadership team to support occupancy and business development strategies.
- Develop effective local marketing and community engagement opportunities.
- Gather and respond to customer feedback, ensuring families feel listened to and valued.
- Support a consistently positive customer experience before, during and after admission.
- Represent the service professionally at events, meetings and within the local community.
- Ensure all activity remains compliant, ethical and aligned with high standards of care.
- What You'll Bring
- Proven experience in a customer relations, sales, business development or admissions role, ideally within care, healthcare, hospitality or a similarly relationship-led environment
- Strong understanding of the residential care customer journey.
- A genuine passion for supporting older people and their families.
- Excellent communication, influencing and relationship-building skills.
- Commercial awareness with a proven ability to achieve targets and convert opportunities.
- Confidence engaging with families during what can be an emotional and significant period in their lives.
- Strong organisation, follow-up and pipeline management skills.
- A professional, compassionate and solutions-focused approach.
- The ability to work collaboratively with senior operational teams.
- £42,000–£45,000 basic salary + commission
- Opportunity to make a genuine impact on residents' lives and family experiences.
- Supportive senior leadership environment.
- Genuine opportunity to influence occupancy and commercial performance.
- Professional development and career progression opportunities.
- Collaborative working culture.
- Opportunity to build and strengthen valuable professional relationships within the local community.
- A role where commercial success and compassionate care go hand in hand.
At New Way Recruitment, we believe in Heart-Led Hiring in Care .
Guided by our ethos of “Recruiting with Care, Placing with Purpose” , we are committed to a recruitment experience where compassion meets opportunity.
Our promise is simple: a heart-led, confidential, and individually tailored approach for every candidate and client we support.
You can be assured that our team handles every step of the process with integrity, understanding, and genuine care.
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Customer Relations Manager in Hutton employer: New Way Recruitment LTD
Join a respected care organisation in Romford, where your leadership will drive exceptional outcomes for individuals with complex needs. With a strong focus on employee wellbeing, generous annual leave, and a supportive senior leadership team, this role offers a unique opportunity for professional growth and the chance to make a meaningful impact in the health and social care sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager in Hutton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at New Way Recruitment LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like New Way Recruitment LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Manager in Hutton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to New Way Recruitment LTD:Your cover letter is your chance to shine! Tell us why you want to work at New Way Recruitment LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at New Way Recruitment LTD!
How to prepare for a job interview at New Way Recruitment LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
