Customer Relationship Manager
Salary: £40,000 - 45,000 per annum
Location: Bedford
We are recruiting on behalf of a well-established care provider who specialises in delivering high-quality, person-centred care within nursing and residential care homes. As a Customer Relationship Manager, you will play a pivotal role in building strong connections with families, residents, and the wider community to ensure the care home remain s the provider of choice.
About the Role :
Key Responsibilities :
- Act as the main point of contact for prospective residents and their families, guiding them through the admissions process with compassion and professionalism.
- Build strong relationships within the local community to enhance the home’s profile and reputation.
- Develop and implement marketing strategies to attract new residents.
- Maintain detailed knowledge of the home’s services, facilities, and ethos to effectively communicate its value proposition.
- Work collaboratively with the home’s management team to ensure a seamless resident journey from initial enquiry to move-in.
About You :
- Previous experience within the care sector is highly desirable, ideally with direct knowledge of how care homes operate.
- Excellent communication and interpersonal skills with the ability to build trust quickly.
- Strong organisational abilities and a proactive approach to problem-solving.
- A genuine passion for supporting older people and promoting person-centred care.
- Competitive salary of £40,000- £45,000
- Opportunity to work with an established and respected care provider.
- Supportive team culture with professional development opportunities.
- The chance to make a real difference to residents and their families.
Customer Relationship Manager in Buckhurst Hill employer: New Way Recruitment LTD
Join a respected care organisation in Romford, where your leadership will drive exceptional outcomes for individuals with complex needs. With a strong focus on employee wellbeing, generous annual leave, and a supportive senior leadership team, this role offers a unique opportunity for professional growth and the chance to make a meaningful impact in the health and social care sector.
