Buckhurst Hill, United Kingdom | Posted on 08/19/2026
Customer Relationship Manager
Salary: £40,000 - 45,000 per annum
Location: Bedford
About the Role :
We are recruiting on behalf of a well‑established care provider who specialises in delivering high‑quality, person‑centred care within nursing and residential care homes. As a Customer Relationship Manager, you will play a pivotal role in building strong connections with families, residents, and the wider community to ensure the care home remain s the provider of choice.
Key Responsibilities :
- Act as the main point of contact for prospective residents and their families, guiding them through the admissions process with compassion and professionalism.
- Build strong relationships within the local community to enhance the home’s profile and reputation.
- Develop and implement marketing strategies to attract new residents.
- Maintain detailed knowledge of the home’s services, facilities, and ethos to effectively communicate its value proposition.
- Work collaboratively with the home’s management team to ensure a seamless resident journey from initial enquiry to move‑in.
About You :
- Previous experience within the care sector is highly desirable, ideally with direct knowledge of how care homes operate.
- Excellent communication and interpersonal skills with the ability to build trust quickly.
- Strong organisational abilities and a proactive approach to problem-solving.
- A genuine passion for supporting older people and promoting person‑centred care.
- Competitive salary of £40,000- £45,000
- Opportunity to work with an established and respected care provider.
- Supportive team culture with professional development opportunities.
- The chance to make a real difference to residents and their families.
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Customer Relationship Manager in Buckhurst Hill employer: New Way Recruitment LTD
At New Way Recruitment, we pride ourselves on being an exceptional employer that values compassion and professionalism in the care sector. Located in Brentford, our collaborative work culture fosters strong relationships and offers meaningful opportunities for personal and professional growth, allowing you to make a genuine impact on residents' lives while achieving commercial success. With supportive leadership and a commitment to heart-led hiring, we ensure that every team member feels valued and empowered to thrive in their role.
