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- Tasks: Assist patients with bookings and provide top-notch admin support in the Radiology Department.
- Company: Join New Victoria Hospital, a leading healthcare provider dedicated to quality patient care.
- Benefits: Enjoy flexible shifts, a supportive team environment, and opportunities for personal growth.
- Why this job: Make a real impact on patient experiences while developing valuable skills in a dynamic setting.
- Qualifications: Some medical knowledge and experience in bookings or administration are preferred.
- Other info: Work 24 hours a week with varied shifts from Monday to Saturday.
New Victoria Hospital are looking for an Imaging Patient Service Advisor who will be responsible for providing a high quality administrative and bookings service to the Radiology Department. This role requires you to take part in the development and delivery of a high quality, cost effective Imaging department service.
Providing an effective and professional administration service to all patients, visitors, consultants, medical secretaries and GPs. To ensure they are dealt with promptly, courteously and efficiently, paying particular attention to the principles of customer care in order to provide a service of the highest possible standard.
This role also involves registering patients on arrival, obtaining and processing billing information, providing all relevant medical instructions for the patient's appointment including completing any medical questionnaires and preparations that may be necessary. You will be responsible for providing an effective and professional patient booking service for all Imaging users. This service will be provided in person and via telephone and electronic communication methods.
We are looking for someone who is enthusiastic, positive, highly motivated and able to work under pressure. The role requires you to work a variety of shifts to accommodate the opening hours of the Imaging Department, which are Monday to Friday 07:30am - 20:00 and Saturdays 08:00am - 16:00.
Requirements- Knowledge: Some medical knowledge; previous imaging/Radiology experience desirable.
- Experience: Bookings and administration skills.
- Qualifications: Computer literacy; customer service; worked in a medical environment desirable.
- Skills and aptitude: Flexible - must be flexible to work shifts that accommodate the opening hours of the Imaging Department; attention to detail; calm and friendly manner; ability to interact effectively at all levels of organisation with excellent communication and interpersonal skills; highly motivated; proactive; enthusiastic; positive; honest disposition; ability to work under pressure.
24 hours a week.
Patient Services Advisor employer: New Victoria Hospital
Contact Detail:
New Victoria Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Advisor
✨Tip Number 1
Familiarise yourself with the Radiology department's processes and terminology. Understanding the basics of imaging procedures and patient care will help you communicate effectively with both patients and medical staff.
✨Tip Number 2
Showcase your customer service skills during any interactions, whether in person or over the phone. Demonstrating a calm and friendly manner can set you apart, especially in a high-pressure environment like healthcare.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shift work. Highlighting your willingness to adapt to the Imaging Department's hours will show that you're committed to providing excellent service.
✨Tip Number 4
Practice your communication skills by engaging in role-play scenarios. This can help you feel more confident when interacting with patients and colleagues, ensuring you convey information clearly and professionally.
We think you need these skills to ace Patient Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Patient Services Advisor position. Tailor your application to highlight relevant experience in administration and customer service.
Highlight Relevant Experience: Emphasise any previous experience you have in a medical environment or with bookings and administration. Mention specific examples that demonstrate your ability to work under pressure and provide excellent customer service.
Showcase Your Skills: Make sure to showcase your skills such as attention to detail, communication, and interpersonal skills. Use bullet points in your CV to make these stand out and relate them directly to the job requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the organisation. Explain why you are a good fit for the Patient Services Advisor position and how your values align with the high standards of customer care expected by New Victoria Hospital.
How to prepare for a job interview at New Victoria Hospital
✨Showcase Your Customer Service Skills
As a Patient Services Advisor, you'll be interacting with patients and medical staff regularly. Be prepared to share examples of how you've provided excellent customer service in the past, especially in high-pressure situations.
✨Demonstrate Your Attention to Detail
This role requires meticulous attention to detail, especially when processing patient information and bookings. Highlight any experiences where your attention to detail made a significant impact on your work or the service provided.
✨Familiarise Yourself with Medical Terminology
Having some medical knowledge is beneficial for this position. Brush up on relevant medical terminology and procedures related to radiology so you can speak confidently about them during the interview.
✨Prepare for Shift Flexibility Questions
Since the role involves working various shifts, be ready to discuss your availability and flexibility. Show enthusiasm for accommodating the department's needs and how you manage your time effectively.
